Coordinator, List Services

Role Description

The Coordinator, List Services (Internal title: Coordinator, Development Operations) is responsible for data production for fundraising campaigns, engaging with external consultants on data requirements, supporting process documentation, and providing data management and reporting support for marketing campaigns and initiatives.

In this role, you will report directly to the Associate Vice President, Development Operations (Data), and work closely with the Director, Development Operations (List Services). As part of the internal service team, you will support audience and channel strategies to help maximize fundraising results.

Essential Duties and Responsibilities

• Partner with internal and external stakeholders to define timing, volume, segmentation, and testing needs for direct mail, digital, telemarketing, special event, and peer-to-peer campaigns.
• Produce campaign data files, perform quality checks, and generate segment counts for stakeholder approval.
• Create campaign source codes and ensure final files are properly flagged in the CRM for reporting and contact history tracking.
• Provide additional data production support for co-op list fulfillment, modeling, and related needs.
• Help develop process documentation for data file production.
• Collaborate with stakeholders to maintain the CRM in support of fundraising needs, including source code setup, monitoring, and upkeep.
• Troubleshoot data issues and work with internal partners to resolve them promptly.
• Help maintain a report library that supports access to historical and real-time reports, tests, and results.
• Contribute to how-to documentation for standard list request processes across the Covenant House federation.
• Run routine reports and data extracts for programs and campaigns as needed.
• Serve as a subject matter expert on CRM data and reporting for fundraising teams and vendors, offering best-practice guidance and exports as needed.
• Support data operations by following standards, policies, and procedures, and escalating needed updates to team leaders.
• Protect donor and client information by maintaining confidentiality.
• Provide ad hoc data imports and exports as needed.

Qualifications

• Strong project management skills with the ability to manage multiple priorities and meet tight deadlines while maintaining a high level of accuracy and attention to detail.
• Demonstrated analytical and technical problem-solving skills.
• Strong written and verbal communication skills, with the ability to collaborate effectively in a virtual environment.
• Ability to understand data needs from the perspectives of technical and non-technical stakeholders.
• Ability to work independently and collaboratively across teams.
• Highly self-motivated with an eye toward opportunities to improve processes.
• Advanced proficiency in Microsoft Excel or a similar data analysis and reporting tool.
• Ability to write SQL queries or demonstrated willingness and aptitude to learn SQL.
• Commitment to and passion for the Covenant House mission.

Requirements

• 3 years of experience in direct marketing data file production, including 2 or more years in digital direct marketing.
• Experience with data file production including hygiene, merge/purge, segmentation, test splits, and related activities, preferably in a marketing environment with offline channel experience.
• Proven experience with data conversion, manipulation, cleaning, standardization, and reporting.
• Familiarity with nonprofit CRMs and fundraising concepts, preferably EveryAction.

Travel Requirements

• Ability to travel once per year to New York City in early October for our annual in-person traditions.
• Outside of our annual traditions, this position is 100% remote.

Company Description

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.

Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.