Operations Coordinator

ABOUT MAINE NEEDS Maine Needs is a community fueled resource center in Portland Maine. We accept gently used and new essentials that no one should ever go without; winter gear, clothing and shoes that fit, tents, sleeping bags, warm bedding, towels, kitchen essentials, cleaning and toiletry supplies, diapers, books and toys. Over 900 providers from over 300 organizations submit requests to fulfill the basic material needs of families and individuals throughout all of Maine. Over 6000 volunteers a year show up to shop the space and meet the needs of our community. We depend on organized, reliable volunteers and staff who keep our space running smoothly and our community supported. POSITION SUMMARY The Maine Needs Operations Coordinator is a shift position responsible for overseeing the building and program during nights and weekends - supporting and overseeing volunteers, ensuring donations are sorted and meeting quality standards, and requests are filled accurately and efficiently. A typical shift includes opening and closing the building, inspecting, sorting and managing donations for quality, keeping workspaces organized, and working alongside teammates to keep everything running smoothly. At Maine Needs, we put a lot of care into what we pass onto others and this starts at the door. On donation days the Operations Coordinator is the person greeting our donors. They welcome donors in and sort through the donations as they are being dropped off. They are well resourced and ready to thoughtfully reinforce what we take, what we don’t and give clarifying explanations. For the items we don’t take, they are ready to provide suggestions of other places to donate. This is a people-first role that requires flexibility, genuine warmth and the ability to operate in a dynamic environment. KEY DUTIES & RESPONSIBILITIES Act as a constant, go-to presence for volunteers throughout each shift, answering questions and providing guidance. Delegate tasks to keep shifts running smoothly. Open and close the building (lights, music, coffee). Oversee and support shift leaders throughout each shift to ensure smooth operations. Act as a host to volunteers, ensuring a friendly, meaningful experience. Assist in training new volunteers on procedures, safety, and expectations. Sort donations and perform quality control at the donation door, ensuring items meet Maine Needs' standards. Lead and maintain a strong focus on sorting incoming donations, and accurately filling client/provider requests. Maintain a clean, organized, and welcoming space for volunteers and visitors. Communicate any issues, shortages, or concerns to Maine Needs leadership in a timely manner. SCHEDULE 1-3 weeknights 5:30pm-8:30pm and 1-2 weekend days 8:30am- 12:15pm or 11:45am-3:30pm (± 7-15 hours/ week) IDEAL CANDIDATE Dependable, punctual, and comfortable serving as a steady point of contact for volunteers. Diplomatic and heart lead approach to communication Comfortable delegating to and guiding volunteers, including new trainees. Organized and detail-oriented, especially when sorting and fulfilling requests. This position is an active position, the ideal candidate is able to lift 35lbs and spend a full shift on their feet. Thrives in an ever-changing, dynamic environment. Shares Maine Needs' commitment to serving our community. BENEFITS Paid holidays & PTO Health stipend Maine Needs is an equal opportunity employer committed to building a diverse and inclusive team that reflects the communities we support. #J-18808-Ljbffr