Practice Manager

Job Overview Department/Unit: AMCOM – Rheumatology Wellness, Work Shift: Day (United States of America). Salary Range: $70,068.00 - $108,605.00. This position provides overall administrative management of a variety of business‑related functions, strategic planning, budget development and cost‑center management under the direction of the Practice Administrator. Provides hands‑on leadership for all aspects of patient relations, staffing, marketing, insurance, and financial activities to ensure successful management. Works closely with the Practice Administrator, Nurse Supervisor, Department Chair, and the Division Heads to establish and maintain an efficient, cohesive and productive work team within the entire department and to help the practice achieve the institutional mission of high‑quality provision of care for patients. Staff Management Directly supervises all administrative staff and clinical staff (in absence of Nurse); acts as an information resource for administrative questions in close cooperation with Administrator. Maintains effective communication with staff at all levels in a timely and effective manner. Monitors all time performance and pay practices and systems for effectiveness and cost containment. Regularly reviews and makes recommendations to Administrator for updated employee job descriptions and (re)allocation of job duties. Ensures all policies and procedures of the institution are followed operationally. Monitors and notifies credentialed staff when licenses/credentials are up for renewal. Develops and maintains employees’ annual goals, and coaches, mentors and encourages employee achievement of those goals. Prepares annual performance reviews for direct reports; collaborates with other APRs as requested by management. Develops staff incentive programs to maintain and/or increase staff morale and reduce turnover. Handles employee issues or grievances. Manages payroll and benefits for staff. Prepares bi‑weekly payroll. Completes all new hire and termination processes in a timely manner via Workday. Monitors and intercedes with any issues regarding the staff schedule for all departments and sites and authorizes or denies overtime when necessary. Coordinates, facilitates and documents staff meetings and ensures institutional and departmental information and initiatives are shared consistently and effectively. Monitors staff for compliance. Acts as a resource to Practice Coordinators within the Faculty Practice, by providing mentorship and guidance to foster their growth and development. Financial and Metrics Assists Administrator as requested during budget preparation and manages the overall operating budget for the Department. Investigates discrepancies and significant changes in monthly income and expenses; reports discrepancies to the Administrator. Monitors staff performance through consistent measurement. Recommends opportunities for improvement, initiates training and/or corrective actions, focused on the importance of maximizing results. Ensures proper invoicing and tracking of receivables and payments to vendors. Responsible for Accounts Payable and accurate record keeping of expenses. Maintains excellent communication on billing matters between the department and billing. Assesses the needs in collaboration with staff for annual expenses. Evaluates and negotiates with vendors in conjunction with the Administrator to procure capital equipment, processes purchase orders and coordinates installation. Accurately performs audits of sites for compliance with standards, policies and procedures. Ensures completion of regular tracking reports and tasks through completion, management or delegation, reporting anomalies to Administrator timely. Facilities and Compliance Ensures compliance with all The Joint Commission non‑clinical and any other governing regulatory authorities. Serves as a resource for facilities management for the practice, including repairs, service contracts for equipment and inventory of all capital equipment and audits for completion. Maintains an optimal physical environment for the Department and reports any unsafe conditions, inoperative equipment or other adverse conditions to Administrator. Miscellaneous Support Assists Practice Administrator in development and evaluation of departmental policies and procedures. Assists Practice Administrator in Practice‑wide special projects. Prepares staff to respond effectively to both internal and external company issues. Uses discretion at all times to ensure patient confidentiality. Provides administrative support to Faculty, APPs, and Administrator. Qualifications Bachelor’s degree is required; Master’s degree preferred. Proven management skills with a minimum of three to five years of experience working in a management capacity in a medical office or clinical setting. Must project a professional image, set an example of excellence and earn the confidence of others. Must have pristine verbal and written communication skills and have experience in and a desire to deal professionally with the public. Exceptional interpersonal and relationship‑building skills are required. Must possess a high level of critical and ethical thinking/behavior and be able to deal with difficult situations with a high level of emotional intelligence. Understand principles of quality management and be able to lead and facilitate groups of individuals that emphasize quality, continuous improvement, and high performance. Strong confidentiality skills, and have the ability to quickly earn the confidence of others. Must always maintain a “patient comes first” attitude. Self‑motivation, swift learning ability and a “can‑do,” optimistic attitude is imperative. An excellent working knowledge of personal computers, word‑processing and spreadsheet software (such as the Microsoft Suite) is required as well as excellent keyboarding skills. Experience with medical record‑keeping and billing system is strongly preferred. Must have analytical financial skills, be able to prepare spreadsheets, analyze budgets and interpret information and data. Ability to be a proactive and effective problem solver. Must be HIPAA compliant at all times. Must be willing to complete Albany Med Management Development Programs and any other committee or meeting responsibility as assigned. Additional Information Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Benefits Excellent health care coverage with no copay at Albany Medical Center providers. A wide array of services and programs to support emotional, physical, and mental wellbeing. #J-18808-Ljbffr