Operations Manager

Description

COME GROW WITH US! Laramar was founded in 1989. 35+ years later, we're a vertically integrated investment and property management corporation. From humble beginnings to nationally recognized, we haven’t forgotten the basic reason for our success: our people and the relationships they nurture. We're experts at Elevating Everyday Living.

OPPORTUNITY IS EVERYWHERE. At Laramar, you’re part of something special. Something unique. Our core values are our DNA, and it’s up to each one of us to bring that to life. We Own It. Most importantly, we stay true to it. We Make It Better Together!

WE CARE ABOUT OUR PEOPLE. And that is reflected in our commitment to providing excellent benefits including: zero-dollar healthcare plan option, flexible hours & PTO, company-paid life insurance along with paid short- and long-term disability insurance, 14 paid holidays (including your birthday!), Sundays off, and a 401k with company match.

The Operations Manager serves as a strategic partner to Regional Managers and Community Managers across the portfolio. This role provides interim leadership during staffing transitions, supports training and development, leads ResMan training, and manages special projects. The Operations Manager serves as a portfolio-wide resource, ensuring consistency, compliance, and performance while driving process improvements and team development.

RESPONSIBILITIES:

• Provide interim Community Manager coverage during vacancies, leaves, and staffing transitions.
• Support Community Managers with operations, leasing, resident relations, collections, and financial performance.
• Train and onboard team members on company processes, policies, and ResMan.
• Serve as a resource for best practices and process improvements.
• Conduct community and file audits to ensure compliance with company standards and affordable housing requirements, as applicable.
• Assist with budgeting, month-end reporting, delinquency management, and reporting.
• Lead or support special projects, acquisitions, software implementations, and operational initiatives.
• Partner with Regional Managers to identify challenges and implement solutions.
• Travel throughout the portfolio to provide onsite support as needed.
• Perform other duties, responsibilities, and special projects as assigned.

QUALIFICATIONS:

• 3+ years of multifamily property management experience required.
• Community Manager experience required.
• Affordable housing experience preferred.
• Strong working knowledge of ResMan or similar property management software.
• Experience training, coaching, and supporting site teams.
• Strong organizational, problem-solving, and communication skills.
• Valid driver's license and reliable transportation required.

SKILLS AND ABILITIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Embodies Laramar Core Values

• Strong leadership and relationship-building skills.
• Ability to adapt quickly and manage multiple priorities.
• Strong financial and operational acumen.
• Excellent training and presentation abilities.
• Self-motivated with strong attention to detail.
• Ability to work independently and collaboratively across multiple communities.

SUPERVISORY EXPECTATIONS:

Directly supervises one or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, coaching, and disciplining employees; addressing complaints, concerns; and resolving problems.

Physical Demands and Work Environment: (The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "occasionally" means up to 1/3 of working time, "regularly" means between 1/3 and 2/3 of working time, and "frequently" means 2/3 and more of working time.)

• The work environment consists of residential multifamily communities, office settings, and remote work environments as business needs require. The employee must be able to work effectively in environments with frequent interruptions, including residents, staff, vendors, telephone calls, and other distractions. Regular travel between communities and business locations is required.
• The physical demands described here are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
• While performing the duties of this position, the employee is regularly required to sit, stand, walk, communicate, and use standard office equipment. The employee may conduct property walks, inspect community grounds, and climb stairs as needed.
• The employee must regularly lift and/or move up to 20 pounds in a safe manner. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• A valid driver's license, acceptable driving record, reliable transportation, and appropriate automobile insurance are required.