Sr. Director, Strategic Account Management

About Agero:

Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit

Note:

For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics – once you're hired, we handle all travel arrangements and expenses for you.

Role Description and Mission
The Sr. Director, Account Management serves as the primary executive relationship owner and commercial leader for a single, critical Strategic Account. This highly specialized role is responsible for retaining and significantly growing revenue within one of the organization's most valuable partnerships. With clear commercial accountability, the Strategic Account Manager leads the entire lifecycle of the partnership, including Account Management, Expansion/Upsell, and Renewal. This individual operates as a strategic advisor to C-suite and senior stakeholders, developing multi-year strategies that integrate Roadside Assistance (RSA) and Accident Management (AM) solutions to advance partnership maturity and mutual growth.

Key Outcomes
Strategic Revenue Ownership:

Own and drive total revenue growth (encompassing both RSA and AM lines of business) across a single assigned Strategic Account, ensuring aggressive financial targets are met or exceeded.
Executive Relationship Mastery:

Build and cultivate deep, high-trust relationships with senior and C-suite stakeholders to understand their evolving business strategy and deepen customer engagement.
Integrated Solution Design:

Collaborate with Product, Marketing, Client Success, and Solutions Consultants to architect and deliver tailored solutions that address the client's complex challenges.
Long-Term Strategic Planning:

Develop and execute sophisticated, multi-year strategic account plans designed to expand the organization's footprint, deepen product adoption, and advance the overall maturity of the partnership.
Growth & Expansion:

Proactively identify and capture cross-sell and upsell opportunities across the full product suite; translate client insights into actionable growth levers.
Complex Contract Negotiation:

Lead high-stakes contract renewals and commercial negotiations, securing profitable, long-term growth while managing risk and compliance.
Strategic Business Reviews:

Lead regular Strategic Business Reviews (SBRs) with executive leadership to provide strategic insights, ensure satisfaction, and align on the roadmap for delivery improvement.
Industry & Brand Representation:

Represent the organization in client meetings and industry forums to strengthen the partnership and position the organization as an indispensable market leader.

Skills, Education and Experience
EDUCATION : A Bachelor's degree in Business, Marketing, or a related field is required. An MBA or equivalent advanced degree is considered a plus.

EXPERIENCE : 15+ years of progressive experience in Account Management, Enterprise Sales, or Strategic Business Development with a proven record of delivering revenue growth and maintaining long-term enterprise relationships. Demonstrated experience managing complex, multi-product solutions (e.g., integrated RSA and AM) for a single large client.

ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)
Strategic Relationship Mastery:

Relationship-focused and customer-centric, skilled in managing the nuances of complex enterprise accounts and building consensus among diverse C-level stakeholders.
Executive Commercial Acumen:

Possesses deep business insight; able to identify sophisticated growth levers, understand complex P&L structures, and translate insights into actionable commercial opportunities.
Cross-Functional Orchestration:

Collaborative and proactive, capable of partnering across teams (Product, Marketing, Operations) to deliver integrated Roadside and Accident Management solutions without direct authority.
High-Stakes Negotiation:

An effective communicator and skilled negotiator, capable of driving retention and expansion outcomes in complex, high-value commercial discussions.
Strategic Discipline:

Results-oriented and disciplined, demonstrating exceptional skills in long-term pipeline management and multi-year account planning.

WORKING RELATIONSHIPS
WORKING RELATIONSHIPS : This role operates at the highest level of the organization, collaborating frequently with the C-Suite, VP of Sales, VP of Product, and Legal. Externally, this individual partners with C-level executives at the client organization.

ADDITIONAL REQUIREMENTS
ADDITIONAL REQUIREMENTS : Willingness to travel frequently as required for high-touch client engagement and strategic reviews.

The anticipated closing date to submit applications for this role is 10/26/2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

National Pay Range: $163,000 USD - $220,000 USD

Life at Agero
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being
Agero's innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.

For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.

Family Support: Parental planning benefits to assist associates through life's milestones.
Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.

*Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer visa sponsorship now or in the future.

*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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