Branch Manager/Branch Experience Manager

Overview Branch Manager/Branch Experience Manager – Unity Bank Location: 1180 West 4th St, Rush City, MN 55069 Responsibilities Team Leadership: Provide direction, resources, and direct assistance to retail banking teams, promoting a customer‑focused culture with high service standards and a positive workplace atmosphere. Ensure compliance with policies, procedures, and regulatory requirements. Track and manage performance indicators such as sales goals, quality of service, and operational effectiveness. Training and Development: Collaborate with Learning and Development to design and implement training programs for customer support teams and branch staff, enhancing product knowledge, deposit controls, compliance requirements, communication skills, and problem‑solving abilities. Coordinate with branch personnel to schedule training; provide coaching, guidance, and mentorship. Lead regular team meetings to communicate objectives, celebrate achievements, and address challenges. Customer Experience: Oversee and enhance support resources to deliver timely and effective solutions to customer inquiries and issues. Demonstrate exemplary service, assist staff with complex or escalated concerns, and foster a customer‑centric environment. Respond to feedback, resolve issues, and implement improvements. Advise customers on bank products and services and assist with teller line coverage when needed. Community Involvement: Build and maintain community relationships, participate in community events, and promote financial literacy through sponsorships and partnerships. Encourage staff participation in community activities. Risk Management & Compliance: Ensure regulatory compliance, risk management, and branch security. Complete audits, reviews, and reports promptly. Monitor quality control metrics and adhere to all regulatory, privacy, industry, and internal policies. Facilities Management: Understand and facilitate procurement of branch supplies and resources. Obtain quotes for services, repairs, and maintenance. Coordinate with facilities on the maintenance and safety of buildings, grounds, and equipment. Education & Experience Bachelor's degree in Business Administration or a related field, or equivalent working experience preferred Minimum of three (3) years banking experience required Previous people leadership/management experience preferred About Us At Unity Bank, our culture is built on our core values: clarity, integrity, connection, and responsibility. We believe in meaningful work, open collaboration, and authentic relationships. Here, every employee takes pride in their role, empowered to make a difference—for our clients, our communities, and each other. We listen. We care. We connect. We choose to do the right thing. We are responsible for our work. Every conversation matters, and every solution is crafted with integrity and clear sound decisions. Together, we create the best experience for our clients, our work environment, and our communities. Work Environment: Collaborative, trust‑based, transparent, supportive, and comfortable community atmosphere. This position includes periodic travel across our footprint, interacting with customers, community members, and the Unity Team. This position may require prolonged periods of sitting at a desk and working on a computer. How to Apply Unity Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. MBA Job number/Date Added H-8118: 3/12/26 #J-18808-Ljbffr