Retail Assistant Manager

Position Summary Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick‑up and delivery, shipping and quality control processes. Manages the store in the absence of the Store Manager and is required to perform all functions normally performed by the team member. General Duties And Responsibilities Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers. Evaluates the efficiency and productivity of team members in creating positive customer experiences. Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction. Creates a customer‑focused environment in all areas of the store (production, retail, self‑service, and shipping) and monitors the store to ensure a clean and professional environment. Establishes and manages a process for customer flow in the store to improve service experience, ensuring customers’ needs are met quickly and quality products are delivered. Provides training and development of team members on assigned shifts by monitoring goals and providing feedback. Interviews job applicants, complies with all company hiring policies, and assists the Store Manager with the hiring of team members. Coaches, counsels and provides feedback to team members on their performance to ensure adherence to company policies and standards. Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are performed. Oversees shipping related services and activities. Communicates with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives. Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls. Assists the Store Manager in reviewing and transmitting payroll and daily close‑out of POS. Performs all other administrative duties as needed or requested, including scheduling, payroll management, training compliance, daily close‑out of POS, bidding, ordering, and receiving supplies and inventory controls. All other duties as needed or required. Minimum Qualifications And Requirements High school diploma or equivalent education. 1+ year of related experience; prior supervisory experience preferred. Essential Functions Ability to stand during entire shift, excluding meal and rest periods. Ability to move and lift 55 pounds. Ability to bend or twist at the waist and knees consistently. Ability to communicate effectively with customers, vendors, and other team members. Ability to perform work activities requiring cooperation and instruction. Ability to function in a fast‑paced environment under substantial pressure. Ability to maintain attention and concentration for extended periods of time. Ability to work with minimal supervision. Ability to report regularly to work and maintain established business hours to support the FedEx Office business. Preferred Qualifications None specified. Pay Transparency This compensation range is a reasonable estimate of the current starting salary for this role. Actual starting pay will be determined by experience, market level, location, and other applicable factors. Employees may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement. Pay $24.40 - $29.89/hr Additional Information Quality Driven Management strives to deliver market‑leading customer experience, business excellence, and financial return through a quality‑oriented culture and daily application of quality science. The store assistant manager will support quality initiatives and suggest process improvements. Legal Employment Information FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by TSA for positions requiring security identification display area (SIDA) access and other federal, state, and local laws. FedEx Office is an Equal Opportunity Employer including Vets and people with disabilities. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. Applicants who require accommodations should email View email address on click.appcast.io. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws such as the San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance, City of Los Angeles Fair Chance Initiative, and New York City Fair Chance Act. Know Your Rights and Pay Transparency information are available upon request. #J-18808-Ljbffr