Customer Sales & Service Representative

Job Description

Job Description

We are looking for a Customer Sales & Service Representative to support customers through attentive service, accurate order handling, and clear phone communication. This contract-to-permanent opportunity is ideal for someone who enjoys helping people, managing customer requests efficiently, and contributing to a positive service experience. The person in this role will balance inbound customer support with administrative coordination while ensuring each interaction is handled with care and accuracy.

Responsibilities:
• Respond to incoming customer calls promptly and provide clear, courteous assistance for questions, requests, and service needs.
• Enter customer orders accurately into company systems and verify details to help ensure timely processing.
• Handle both inbound and outbound communication to follow up on inquiries, confirm information, and support resolution of customer issues.
• Maintain organized records of customer interactions, order activity, and service updates to support daily operations.
• Assist with routine administrative tasks related to customer accounts, order documentation, and service coordination.
• Identify customer concerns, research appropriate solutions, and escalate matters when additional support is needed.
• Deliver a high-quality customer experience by communicating clearly, managing priorities effectively, and following established service procedures.• Prior experience in customer service, call center support, or a similar customer-facing role.
• Ability to manage inbound calls professionally while maintaining a helpful and solutions-oriented approach.
• Experience with order entry and a strong focus on accuracy when processing customer information.
• Comfortable making outbound calls for follow-up, clarification, or customer support purposes.
• Strong written and verbal communication skills with the ability to interact effectively with a wide range of customers.
• Solid organizational skills and the ability to handle administrative responsibilities in a fast-paced environment.
• Basic computer proficiency and confidence working within business systems to document and track customer activity.