Guest Services Agent

Joy Creator Guest Experience Specialist Nothing Bundt Cakes | San Jose Willow Glen We're not looking for someone to simply fill a positionwe're looking for someone who genuinely enjoys making people feel welcome. This is a YEAR-ROUND position. Please DO NOT APPLY if you: Cannot work FULL Sunday shifts Cannot work weekends and ALL holidays Are looking for a summer or seasonal job Are planning to return to school Only want morning shifts or only openings/closings Can only work very short shifts Please review our bakery hours before applying to ensure your availability matches our business needs. This Is NOT a Cashier Position At Nothing Bundt Cakes, our front-of-house team members are called Joy Creators because they do much more than process transactionsthey create memorable guest experiences. Every guest who walks through our doors is celebrating something special. Whether it's a birthday, wedding, graduation, baby shower, anniversary, or simply making someone's day a little sweeter, our Joy Creators help make every visit memorable. We're looking for someone who naturally enjoys: Welcoming guests with warmth and enthusiasm Starting conversations and making people feel comfortable Helping guests choose the perfect cakes and gifts Creating experiences guests will remember long after they leave Working as part of a fun, supportive team If you're looking for a job where you simply stand behind a register, this probably isn't the right fit. Sweet Perks Employee cake discounts Casual dress Paid training Positive team culture Early evening closing hours TO BE CONSIDERED Include this sentence somewhere in your application: I have reviewed the store hours, have full Sunday availability, and understand this is a year-round position. Applications without this statement may not be considered. Our Mission We don't just sell cakes. We create joy, celebrate life's sweetest moments, and make every guest feel genuinely welcomed. If that sounds like the kind of work you'd love to do, we'd love to meet you. Compensation: $20.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Join Our Growing Family From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!