Community Connections & Safety Services Supervisor

Job Description

Job Description

Description:

Welcome to your opportunity to change the world! If you have a servant’s heart and want to be part of something truly special, then Caritas Family Solutions needs you. We have been serving the people of Illinois since 1947 and have over 500 committed and mission-driven team members. At Caritas, we do not hire people for jobs, we find new team members for rewarding and life-changing careers that make the world better.

If you are kind, patient, and ready to make a difference, we would love to meet you!

Full-time employees are offered the competitive benefits outlined below:

• Generous Paid Time Off
• Paid training
• Health Insurance
• Dental and Vision
• Life insurance
• 403(b) with company contribution 5%
• Tuition reimbursement

We know great candidates bring a wide range of experience. If you believe you can be successful in this role, we encourage you to apply — even if you don’t meet every qualification listed.

Job Title: Community Connections & Safety Services Supervisor

Department: Foster Care

Status: Full-time, Exempt

Reports To: Associate Program Director

Starting Pay: $72,125 annually

PURPOSE: The Community Connections & Safety Services Supervisor directly supervises and supports the Community Connection and Safety Services Case Managers. This position ensures case management services are being provided to the highest standard within agency, state, and federal guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervises Community Connection & Safety Services Case Managers by developing internal monitoring, weekly supervision, and evaluation processes.
• Upholds effective and consistent communication between the Community Connection & Safety Services Case Managers and all parties of the case and identified stakeholders, including medical, educational and mental health providers.
• Ensures Community Connection & Safety Services Case Managers conduct visits with children, parents and/or caregivers that include the on-going assessment of child safety, permanency and well-being.
• Verify and confirms Community Connection & Safety Services Case Managers meet the requirements and service standards when facilitating delivery of services in collaboration with families and youth that adhere to agency, state, and federal policies/procedures.
• Provides direct case management to OCC referrals when needed, as determined by the Child and Family Services Leadership team.
• Confirms there is an understanding and the Safety Services Case Manager has the ability to manage the impending danger plan as written.
• Communicates and collaborates with the assigned Intact Case Management team on Safety Services referrals.
• Perform additional duties as assigned.

Please note that the Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties, and skills required.

Requirements:

EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED:

Degree/Field Required: Master's degree in social work or a closely related Human Services field (Related fields will be considered.)

Experience Required: Minimum 2 years of experience in working with children and/or families (For positions that manage staff, the years specified need to be progressive years of management experience. For all positions, the years required can be interchanged with equivalent experience from an advanced degree related to this job and/or with other relevant experience verified by applicant/incumbent).

Licenses/Certifications Required: Illinois Child Welfare Employee License

SKILLS REQUIRED:

Manager-Specific: Demonstrated leadership, supervision, coaching, and employee development skills. Ability to provide performance feedback, monitor compliance, and support professional growth of case management staff.

Basic: Strong written and verbal communication skills, organization, documentation accuracy, critical thinking, and attention to detail. Ability to interpret and apply agency policies, procedures, and child welfare regulations.

Social: Ability to establish and maintain effective working relationships with children, families, caregivers, DCFS personnel, service providers, community partners, and internal stakeholders. Demonstrates professionalism, collaboration, and conflict resolution skills.

Problem Solving/Decision-Making: Ability to assess complex family situations, identify service gaps and safety concerns, exercise sound judgment, and make timely decisions that support child safety, permanency, and well-being. Ability to prioritize multiple responsibilities while meeting deadlines and regulatory requirements.

Proficient Computer Skills In: Outlook, database management software, and virtual communication platforms.

Expert Computer Skills In: Microsoft Outlook, Microsoft Word, and electronic case management/documentation systems.

Resource Management: Ability to manage staff workloads, monitor service delivery, coordinate community resources, and ensure efficient utilization of program and agency resources. Ability to oversee case assignment distribution and maintain program performance standards.

Technical: Ability to monitor case documentation, evaluate compliance with agency, state, and federal requirements, analyze case trends, and support quality improvement initiatives.

Trauma-Informed: Must display a willingness to adopt trauma informed interventions, principles, and practices as well as commitment to ongoing development of their capacity for application of trauma informed care. Realizes the prevalence of trauma among persons served by Caritas and the general population. Recognizes how trauma affects everyone involved-including clients, their families, staff, and community; and impacts behaviors. Responds to trauma by actively implementing the guiding principles of trauma informed care into their daily practice. Resists re-traumatization of persons served and staff providing services, by creating safe, welcoming, and supportive environments.

VEHICLE RELATED REQUIREMENTS:

Access to reliable transportation: Required.

Access to a reliable automobile: Required.

Proof of continued auto insurance: Required.

Valid driver’s license: Required.

Additional license requirements: N/A

DRUG-FREE WORK ENVIRONMENT:

Caritas Family Solutions is dedicated to maintaining a safe, healthy, and productive environment for our clients and employees. As part of this, a strict drug-free workplace policy is maintained.