Account Executive, Mid-Enterprise (Hospitality)

Job Description

Job Description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

At Klaviyo, we believe every guest interaction is an opportunity to build a more loyal relationship. That mindset starts with our Sales team—and we're growing our Hospitality vertical.

We're looking for a Mid-Enterprise Account Executive to join our Hospitality team, selling into hotel groups, restaurant brands, and wellness operators, who are rethinking how they connect with guests. This is more than closing deals. It's an opportunity to shape Klaviyo's presence in one of the most relationship-driven industries in the world.

From first touch to signed agreement, you'll own the full sales cycle—partnering closely with Solutions, Customer Success, Partnerships, and R&D to drive long-term guest revenue for our customers.

You'll be selling to mid-enterprise hospitality brands: independent hotel groups, regional and national restaurant operators, and wellness and spa networks. These are companies where the gap between their current CRM and what Klaviyo can deliver is enormous—and your job is to make that case.

What You'll Do and How You'll Make a Difference:

• Transform guest marketing workflows by putting AI at the center—building smarter automation, segmentation, and personalization systems from the ground up
• Continuously experiment with AI tools, sharing insights that keep the team ahead of the curve and applying AI fluency to do more meaningful, high-impact selling work
• Build and grow Klaviyo's Mid-Enterprise Hospitality client base across Hotel & Travel, Food & Beverage, and Wellness
• Drive full-cycle sales: prospecting, discovery, demo, negotiation, and close—with a strong self-sourced pipeline motion
• Create and execute vertical-specific territory and account strategies, targeting brands on modern PMS, Online Ordering, and Booking platforms and displacing legacy guest CRM vendors
• Partner cross-functionally with Solutions Architects, Customer Success, and our Hospitality division to deliver a world-class buying experience
• Bring market and competitive intelligence back to Product and PMM to influence the hospitality roadmap

Who You Are / Required Experience:

• You've already experimented with AI in your work and you're hungry to go deeper—using it to prospect smarter, shorten deal cycles, and bring sharper business cases to the table
• You don't wait to be told what to try—you explore, test, and share what works
• Based in Boston, MA and available to be in-office 3 days/week
• 6+ years of closing experience in SaaS or MarTech, with at least 2 years selling into hospitality, travel, or consumer-experience brands
• Familiarity with the hospitality tech stack (PMS, CDP, loyalty, reservation platforms) is a strong plus
• Proven hunter: you build pipeline from self-generated leads through close, and you're comfortable owning a cold vertical
• Experienced navigating multi-stakeholder deals—GMs, CMOs, Revenue Managers, and IT all have a seat at the table in hospitality
• Fluent in technical selling: able to connect PMS integrations, guest data infrastructure, and CRM migration to business outcomes
• Resilient, curious, and energized by building something new in a vertical with massive whitespace
• A natural relationship-builder who earns trust with operators, not just executives

Klaviyo is an Equal Opportunity Employer. We're committed to building a company that reflects the diversity of the customers we serve—and that starts with our team.

#LI-Hybrid

#LI-BAILEY

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:

$115,000—$115,000 USD

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).