Medical Imaging Field Engineer 3 - Grand Rapids, MI

Customer Service Engineer 3

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Service Area – Grand Rapids, MI

Shift Requirements after onboarding/training for this role: Monday through Friday, 8am to 5pm (1st shift)

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer 3, you will be responsible for:

• servicing XP/AX Imaging Equipment in the Grand Rapids, MI area. Customer Service Engineer Level based on prior experience.
• installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers

• knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• experience in testing, repairing and maintaining capital medical equipment.
• strong customer service and communication skills.
• proficiency in the use of tools and service test equipment.
• general understanding of the principles of electricity, power supplies, and grounding.

Required skills to have for the success of this role

• minimum high school diploma; technical Associates Degree or equivalent preferred.
• proficiency in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• 7+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• valid driver's license, ability to drive independently day and night, and good driving record required.
• physical requirements: lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
• must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

The base pay range for this position is:

$67,550 - $92,884

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

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Export Control: "A successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

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