Area General Manager (Hotel/ Residential Experience)

Position Overview and Responsibilities At Sentral, we are building a team of people‑first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can‑do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution‑oriented, and have strong ownership of their work. The Area General Manager will oversee multiple communities including their home community and several community general managers to ensure the success of achieving NOI results and Operations OKRs. This position reports to the VP, Operations. This is an in‑person position located on‑site of multiple properties. Travel between our two Miami locations is required. What You’ll Do: Oversee multiple Sentral communities – serve as the General Manager of their “home” community and have oversight of an additional 2 or 3 communities (number of communities subject to change at any time). Direct and lead portfolio's on‑site team members by implementing the policies, procedures, and practices, which enable each community to meet and exceed budgeted financial goals and achieve operational performance objectives. Provide strategy and leadership to multiple community management teams in an assigned region. Create an executive management plan for the market and drive the revenue and expense goals for the community. Contribute to the establishment and refinement of work quality, cultural initiatives, and best practices to drive results as a team. Manage client relationships to allow for seamless conflict resolution, account maintenance, and overall development of client relationships. Analyze property financial performance as it relates to other portfolio assets. Review the annual budget as submitted by the General Manager, and provide feedback and commentary before submission to ownership. Assure compliance with all regulatory and statutory programs. Review revenue, expenses, staffing levels, guest reviews and implement critical action plans as needed. Perform other related duties and assignments as needed and assigned. Skills and Experience Bachelor’s degree required, preferably in business or hotel administration. 7+ years related work experience in operations preferably in the hospitality and multi‑family industry. Excellent interpersonal and leadership skills to guide and motivate teams. Must have strong resolution skills and work well cross‑functionally, able to identify solutions and think outside of the box. Budgeting, forecasting, planning, sales development, and other related business management skills are essential. Strong leadership skills with demonstrated ability to lead multiple communities. Working with exceptionally talented people who are extremely enthusiastic about their craft. Ability to maintain a motivating, positive work environment that holds team members accountable for the results. Excellent communication skills – oral and written. Excellent PC skills: proficiency in all MS applications. Community Team Perks + Benefits Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company‑paid plan (no monthly premiums for you), and HSA and FSA options to set aside pre‑tax dollars. Premiums apply for spouse, dependent, or family coverage plans. Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! Physical Requirements Work in a space that includes indoor and outdoor spaces, with and without covering. Move throughout the property for extended periods of time. Transport boxes and equipment weighing up to 20 pounds. Communicate with other persons in the building. Observe details in surrounding areas and on a screen. If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #J-18808-Ljbffr Sentral