Account Manager- Airport Ground Handling

Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Account Manager will be responsible for assisting the operational team to deliver excellent and safer performance in the cargo service functions at a high‑volume international airport. Responsibilities include managing the company's relationship with assigned airline customer, acting as the liaison between the two, and leading problem‑avoidance and resolution initiatives. Location Albuquerque International Airport (ABQ) Salary $50,000 - $55,000 Reporting to General Manager Primary Accountabilities And Duties Implement Menzies Aviation policies and procedures as laid down in the Eight Pillars of Management. Ensure service delivery to customer airlines is according to the airline contracts and within the agreed budget level. Ensure safety and security procedures are performed according to Menzies Health & Safety regulations and international aviation standards. Monitor performance and take action to correct any shortfalls. Liaise with airline station managers, airport operations staff, handling agents, customs, immigration, security officials, and other airport stakeholders. Provide reports and service delivery measurements. Provide leadership to the management team and develop their skills. Conduct interviews; train employees; plan, assign and direct work; appraise performance; recognize employees; address issues and ensure employees complete the company's training programs. Work shifts as required by the business. Report any significant deficiencies in products, materials and documents. Suggest improvements to working practices, especially relating to safety and security. Follow all security procedures as required. Other duties as assigned. Supervisory Responsibilities Manage employees in the Ground Handling department. Be responsible for the overall direction, coordination, and evaluation of this unit. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Candidate Requirements Financial management skills awareness. Ability to communicate effectively with senior level personnel. Ability to work with a multinational workforce and adjust to local conditions of the station. Working knowledge of the IATA Standard Ground Handling Agreement. Aptitude to develop the supervisory team, provide succession planning, and re‑engineer business processes as demanded by changes in the business. Ability to support other stations as required and ensure own station responsibilities are covered when staff are on leave. Airport Ground Handling experience at a high‑volume international airport. Excellent knowledge of ramp/cargo/GSE. Strong written, verbal and interpersonal skills. Demonstrates customer relationship skills, including ability to communicate effectively with all levels of employees from field to corporate executives. Strong finance and accounting experience and background. Solid problem‑solving, multi‑tasking abilities and experience in handling flight operations. Computer skills and experience with Microsoft Office programs. High school graduate plus, two to five years related experience; or equivalent combination of education and experience. Ability to write reports, business correspondence, and procedure manuals. Ability to present information and respond to questions from managers, clients, customers, and the general public. Ability to define problems, collect data, establish facts, and draw valid conclusions. Possess/maintain a valid state driver’s license and other FAA/Airport required identifications and seals. Must pass pre‑employment physical and a drug test. Safety, Security, Wellbeing and Compliance In all areas of our business there is a potential risk to health, safety and welfare. The company prohibits misuse of alcohol and drugs and conducts regular testing to enforce the Substance Misuse Policy. Diversity Menzies Aviation is a committed equal‑opportunity employer and encourages applications from all qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment where diverse knowledge, perspectives, experiences, and approaches are represented and valued. #J-18808-Ljbffr