Client Service Senior Manager

Job Overview Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best in class service. Help be the reason our client stay with Chase! As a Client Service Senior Manager within the Commercial Bank you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation and transformation, execute the firm’s strategy and modernize the client experience. Responsibilities Anticipate and manage work volumes, adhering to established policies and deadlines Collaborate with stakeholders to effectively resolve client issues / escalations Analyze and interpret client data to identify trends and develop department strategy Drive change initiatives, business strategy and technology enhancements programs Manage in dynamic, high-pressure environments and contribute to business resiliency planning Attract, develop and retain top talent. Coach and engage – to drive performance Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture Build and maintain a culture of trust, transparency and integrity Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption Required Qualifications, Skills And Capabilities Comprehensive knowledge of Treasury Services and/or Custom Card products Data Analytics & Change Management experience – including presenting finding Ability to influence others without direct supervision Ability to provide quantifiable management reporting & present findings Project Management & Execution Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills Strategic thinking with the ability to adapt to change Demonstrated team building skills and ability to work in a team environment 6+ years of client facing work experience Delivering Coaching and Feedback/People Management Preferred Qualifications, Skills And Capabilities Previous Team Management Experience Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experience Google G suites / Microsoft Office adept Benefits and Travel Requirement We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Some travel required (20%) to visit clients and internal partners. Please note this role is not eligible for employer immigration sponsorship. EEO Statement This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. #J-18808-Ljbffr JPMorganChase