Senior Technical Support Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Senior Technical Support Specialist Regular Full-Time Professional Atlanta, GA, US 30+ days ago Requisition ID: 1165 Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity , Collaboration , Innovation , Service Excellence , Respect , Accountability , and Leadership , all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at . Questions? Contact us at View phone number on click.appcast.io. Position Summary: Responsibilities include but are not limited to the following: The senior technical support specialist's role in CTB is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company's performance. Therefore, a Technical Support Specialist's duties and responsibilities will revolve around maximizing computer system capabilities as well as the following: The application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functionalspecifications, Maintain CTB's IT services through installing and upgrading software, installing hardware, and configuring systemsandapplications,includinganalyzingreports,documentingprocedures,andcoordinatingwithusers Maintain, configure, and support the internal Helpdesk solution (LanSweeper). Monitoring & tracking response times, ticket completion, and knowledge base entries to common support issues. Reports status to the departmentmanager. Maintain IT assets for distribution as needed, configuration, imaging,etc. Mentor junior Helpdesk personnel Handling customer technical support cases through phone, email, and helpdesk ticketsubmission Maintain Helpdesk user confidence by answering tickets ontime Maintaining system functionality by testing computercomponents Advanced experience with Office 365 - including advanced troubleshooting as well as systemmigrations Advanced knowledge of computer hardware andperipherals Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers Understanding and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distributiongroups Knowledge and experience managing mobile devices and tablets and mobile devicemanagement Malware/Ransomware/Email Security bestpractices Assist in the creation of support tickets with external third-partyresources. Excellent written and verbal communicationskills Ability to conduct research into a wide range of computing issues asrequired. Ability to absorb and retain informationquickly. Ability to present ideas in user-friendlylanguage. Highly self-motivated and directed with keen attention todetail. Proven analytical and problem-solvingskills. Ability to effectively prioritize and execute tasks in a high-pressureenvironment. Exceptional customer serviceorientation. Experience working in a team-oriented, collaborativeenvironment. Resolution mindset with the ability and passion for delivering personalized, customer-focused support to help resolve technicalchallenges Excellent verbal and written communicationskills This position should have a strong willingness and aptitude to learn to maintain, upgrade, and implement critical business systems and processes. Qualifications: Bachelor's degree from an accredited four-year university or college with a technical major such as computer science/engineering or equivalent combination of education andexperience. 5+ years of IT Support experience isREQUIRED Advanced knowledgeofRemoteMonitoringandManagement(RMM)tools(NetComplyOneexperienceaplus but notrequired) Experience in an MSP/IT as a Service environment is HIGHLYdesired Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, macOS, iOS, and Android) as well as typical Office suiteapplications Advanced knowledge of networking concepts, setup, troubleshooting, and generaladministration Advanced experience with Office 365 – including advanced troubleshooting as well as systemmigrations Advanced knowledge of computer hardware andperipherals Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distributiongroups Knowledge and experience managing mobile devices and tablets and mobile devicemanagement Malware/Ransomware/Email Security bestpractices Industry Relevant certifications (MCES, Helpdesk, AT, Network +, Security +) are preferred but not required. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: Medical, Dental, Vision, and Prescription 401(k) Retirement Plan Life Insurance Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation, and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program

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