Sr. ServiceNow Project Manager/Product Owner

Sr. ServiceNow Project Manager/Product Owner Category: Project Management Main location: United States, Maryland, Baltimore Position ID: J0426-2380 Employment Type: Full Time Overview CGI Federal is seeking an experienced ServiceNow Project Manager/Product Owner to lead enterprise transformation initiatives within the ServiceNow Program Office. The role focuses on managing product roadmaps, supporting Agile delivery teams, and ensuring high‑quality implementation of ServiceNow capabilities across multiple business areas. Responsibilities Serve as the Project Manager/Product Owner, defining vision, roadmap, and priorities for key ServiceNow capabilities. Support planning and delivery of ServiceNow enhancements and enterprise initiatives across ITSM, Enterprise Architecture, IT Asset Management, and Strategic Portfolio Management. Facilitate Agile ceremonies including backlog grooming, sprint planning, stand‑ups, demos, and retrospectives. Conduct requirements sessions, interviews, workshops, and process mapping with stakeholders. Develop user stories, acceptance criteria, functional specifications, process flows, and feature documentation. Collaborate closely with architects and developers to ensure implementation aligns with business needs. Recommend process improvements, workflow optimizations, automation opportunities, and user experience enhancements. Support change management activities including communications, training materials, knowledge articles, and stakeholder readiness. Partner with analytics teams to create dashboards, KPIs, and reporting to track performance and adoption. Maintain clear documentation including requirements, design artifacts, release notes, training guides, and testing results. Ensure all platform enhancements comply with federal security, accessibility, and data governance requirements (e.g., Section 508, NIST, FedRAMP). Required Qualifications Ability to obtain and maintain a Public Trust clearance. Bachelor’s degree and a minimum of 7 years of relevant professional experience. 8+ years of experience in IT project or product management, including at least 4 years focused on ServiceNow. Strong understanding of ServiceNow modules including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, and Service Portal. Demonstrated experience managing Agile delivery teams and working with cross‑functional stakeholders. Strong analytical, facilitation, and communication skills with the ability to translate business needs into actionable technical requirements. Experience delivering enterprise initiatives within government or large‑scale organizations. Desired Qualifications ServiceNow certifications such as Certified System Administrator or Certified Implementation Specialist (e.g., ITSM, ITOM, ITAM, SPM). PMP, SAFe PO/PM, Scrum Master, or similar Agile certification. Experience with enterprise architecture, data modeling, and workflow automation. Familiarity with federal IT governance, accessibility standards, and security frameworks. Compensation The current compensation range for this role in the U.S. is $89,600.00 – $176,300.00. Benefits Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and well‑being programs Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation, gender identity or expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristic, to the extent required by applicable federal, state, and/or local laws where we do business. Accommodations CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io, referencing the Position ID. #J-18808-Ljbffr CGI Technologies and Solutions, Inc.