Senior Credit & Collections Analyst

Role Description

Figma is looking for a Senior Credit & Collections Analyst to join our Accounting team. This is a high-impact role with ownership over collections strategy, cross-functional collaboration, and process improvement initiatives across our >$1B annual collections book. You'll partner closely with Revenue, Sales, Finance, and an offshore collections team to drive cash flow outcomes and support a clean monthly close.

The ideal candidate is hands-on, detail-oriented, and energized by the chance to bring AI and automation into a finance function.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Own end-to-end collections operations for an assigned book of business: aging management, dunning, dispute resolution, and escalation strategy
• Monitor and drive improvement in AR KPIs (DSO, ADD, CEI, % current, bad debt)
• Partner with Revenue, Sales, CS, and Finance to resolve billing and payment issues
• Support month-end and quarter-end close, ensuring AR-related activities land accurately and on time
• Direct and mentor offshore collectors — set priorities, QA work, run cadence
• Manage and improve cash application, refund, and write-off processes
• Identify and implement automation and AI opportunities across the AR stack
• Prepare reporting and provide insights to leadership on AR performance and cash flow trends

Qualifications

• 5+ years of experience in AR / Collections in a SaaS or high-growth environment
• Strong understanding of Quote-to-Cash processes and hands-on experience with NetSuite, Stripe, Tesorio, or similar tools
• Proven experience improving collections performance and driving cash flow outcomes and experience supporting month-end / quarter-end close
• Strong analytical skills with proficiency in Excel and data analysis
• Ability to operate independently and prioritize effectively in a fast-paced environment

Requirements

• While not required, it’s an added plus if you also have:
• Experience managing or mentoring offshore resources and implementing or optimizing AR tools and automation
• Sales tax, billing operations, or revenue recognition exposure

Benefits

• Equity to employees
• Competitive package of additional benefits, including health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• Learning & development stipend
• Work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles
• Annual bonus plan for eligible non-sales roles