Patient Access Coordinator

Patient Access RepresentativeEnsures the integrity of all data collected at time of registration to ensure accurate patient identification, helps ensure patient safety; collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and CollaborateKey Responsibilities:Greets, receives and escorts patients as required and consistent with customer service guidelinesCollects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websitesIdentifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects sameScreens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriateInterviews patients bedside as needed to facilitate timely and effective solutions (ED only)Assists patients in establishing secured installment plans when applicableEnsures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)Ensures completion of registration paperwork to facilitate efficient patient flowMeets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)Delivers exemplary customer service for patients in accordance with hospital expectations / guidelinesWorks effectively with patient access peers and other hospital departmentsPerforms other duties as assignedRequired Qualifications:1-2 years experience in a hospital/clinic/physician office or related field preferredAptitude for / familiarity with patient access tools, systems, and technologiesMicrosoft Office requiredExcellent customer service/communications skills.Comfortable with collection processComfortable with securing solutions for uninsured patientsKnowledge of Medical Terminology preferred.Proven ability and/or expressed willingness to work as part of a teamEducation:High School Diploma or equivalent requiredGraduate of a Medical Assistant or Medical Terminology course preferredAssociate degree or equivalent preferredPay Range: $18.30-$26.66Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.Location: Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721Work Type: per diem, first and second shift as neededWork Shift: DayDriving Required: NoUnion: 1199 Seiu United Healthcare Workers East