Desktop Support Technician

Desktop Support Technician

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our passion. People are our purpose. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are currently seeking a talented and motivated Desktop Support Technician for a full-time position.

Job Summary:

The Desktop Support Technician will provide on-site client hardware and software desk-side support and remote client-side support for teleworkers, ensuring minimum user downtime.

Essential Functions:

Must possess the following skills with the ability to demonstrate, if asked:

• Working knowledge of Microsoft Windows 7, Microsoft Office Suite 2010, Internet Explorer/Google/Mozilla, Microsoft Active Directory, and third-party applications such as Adobe.
• Install and troubleshoot computers, multi-function devices, printers, and peripherals using individual experience and documented incident models.
• Install and troubleshoot a variety of software packages within a primarily Microsoft Windows-based environment with some iOS devices.
• Be able to act independently to resolve tickets, manage multiple priorities, and follow through on customer engagement.
• Provide, as needed, customer one-on-one training and assistance with account setup, data backup, recovery, and general IT services usage to support business process requirements.
• Ensure actions support documented processes and procedures to meet or exceed operational Service Level Agreements (SLA) with the business partners.
• The ability to effectively communicate, both in person or by phone, with users and technical support.
• Show initiative and act independently to resolve tickets, manage multiple priorities, and follow through on customer engagement.
• Lift and move IT equipment up to 35lbs between rooms, facilities, and vehicles.
• Client technologies - include Microsoft Windows and iOS operating systems.
• Video teleconferencing - initiate, maintain and closeout scheduled VTC sessions.
• Interface with government staff responsible for maintaining the VTC schedules to ensure timely service delivery.
• Troubleshoot problems and issues with the service and perform corrective actions.
• Automation lifecycle planning and technology refresh - provide install services for desktop and laptop computers across the enterprise.
• Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.) that ensure properly configured systems; continuity of user operations; fully-functional applications; and train users to successfully operate new systems and equipment.

Education:

Associate's Degree in a computer-related field, Bachelor's degree desired.

CompTIA A+ or Help Desk Institute (Preferred)

Experience:

At least 2 years of desktop and computer peripheral support/troubleshooting experience.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!