Customer Service Specialist

Customer Support Specialist

Are you a detail-oriented problem solver who loves building relationships and ensuring things run smoothly? We're looking for a Customer Support Specialist (known internally as Capacity Services Specialist) to join our team! In this role, you'll support Independent Contractors and Agents by coordinating licensing, International Fuel Tax Agreements (IFTA), International Registration Plans (IRP), and other regulatory requirements while serving as their go-to resource for assistance.

Your mission: keep operations compliant, improve contractor engagement, and ensure a seamless experience through proactive communication, accurate record-keeping, and collaboration with internal teams.

Essential Job Duties

• Act as the main point of contact for Independent Contractors, building trust and long-term relationships
• Manage enrollments, renewals, and replacements for IRP, IFTA, and other regulatory requirements
• Review IRP applications for new units and ensure all documentation is accurate and complete
• Conduct regular check-ins with drivers at key milestones to boost engagement
• Resolve contractor issues by working with internal departments on pay, permits, equipment, or insurance concerns
• Track retention metrics, identify trends, and recommend strategies to reduce turnover
• Maintain accurate plate assignment records and monitor expiration dates to stay compliant
• Handle driver and equipment cancellations
• Coordinate driver transfers between trucks or agents to ensure smooth transitions
• Verify IRP enrollments and recurring deductions for accuracy and fund recovery compliance

Required Qualifications

• High School Diploma or equivalent
• 1+ years of experience in customer service or administration
• Proficient with Microsoft Office Suite
• Basic computer skills
• Strong typing skills
• Excellent interpersonal skills
• Ability to remain patient and calm under pressure
• Strong time management and organizational skills
• Strong problem-solving skills

Preferred Qualifications

• 1+ years of experience in the trucking industry
• Associate's degree

Why The Evans Network of Companies (ENOC) is Different

At ENOC, we're more than a workplacewe're a family. Here's what sets us apart:

• People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
• Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
• A Family-Oriented Culture: We treat every employee like family. From offering support during life's challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won't just work with colleagues; you'll work with friends.
• Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.

What's in it for me?

• Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)
• The opportunity to work with good humans!

Schedule - In Person, On Site

Monday - Friday, 8:00am - 5:00pm

Location Address

2150 Cabot Boulevard West, Langhorne, PA 19047

Greatwide is a member of The Evans Network of Companies. With extensive capacity and a nationwide network of agents, we are ready to handle your transportation demands. We understand our business is about relationships. We work hard to establish new and nurture existing relationships with our Customers, Agents and Independent Contractors.

The Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions:

This position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate. Employees may experience swings in work-related demands of this position.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The position often requires sitting for long periods of time in front of a computer.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.