Lead Store Associate New 1900 S Hwy 27 Clermont, FL

Lead Store Associate Type of Work: Full-Time Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays. Starting Hourly Pay Rate: $17.50/hr Location: 1900 S Hwy 27, Clermont, FL 34711 About the Role As a Lead Store Associate, you'll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. As a key player in our retail operations, you'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment. What You’ll Do Customer Experience & People Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction. Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance. Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education. Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences. Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust. Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout. Operational Excellence & Processes Execute opening and closing duties, including daily huddles and cash reconciliation. Verify customer IDs and maintain accurate POS profiles. Ensure inventory integrity through precise transaction processing and order fulfillment. Lead inventory counts and participate in overnight audits. Maintain a clean, organized, and guest‑ready store environment. Uphold compliance with SOPs, safety protocols, and state regulations. Achieve daily KPI goals through consultative selling and upselling strategies. Reinforce customer purchase decisions and highlight complementary products. Stay informed on promotions and product updates to deliver a seamless shopping experience. Leadership & Team Development Guide and support store associates in daily operations. Lead by example in customer service and operational excellence. Train new hires and conduct ongoing training sessions. Provide real‑time coaching and feedback to drive team performance. Delegate tasks effectively and act as the go‑to leader in the absence of store management. Support conflict resolution and promote a positive workplace culture. Adapt quickly in a fast‑paced environment and take on additional duties as needed. What You’ll Bring 21 years of age or older. High School Diploma or General Educational Development (GED) certificate. Minimum of 1 year of experience in a customer‑facing or sales environment. Minimum of 1 year of experience using point‑of‑sale (POS) systems and cash handling. Minimum of 6 months of leadership experience in a retail environment. Hands‑on experience in retail store operations, including opening/closing procedures and cash drawer reconciliation. Strong leadership and team‑building skills with the ability to coach and motivate others. Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices. High attention to detail in cash handling and inventory management. Excellent customer service and interpersonal communication skills. Ability to work independently and as part of a team in a high‑volume, compliance‑driven setting. Flexible schedule availability, including evenings, weekends, holidays, and occasional overnights. Multi‑tasking skillset and quick pivot to other tasks. Comfortable using technology and learning new tools for operations and customer interactions. Strong time management and organizational skills. De‑escalation and conflict resolution abilities. Basic proficiency in mathematics and computer applications. Solution‑driven mindset for dealing with upset customers. Proactive initiative to support store leadership. Versatility to work across all store stations as needed. Even Better If You Have Knowledge of inventory management, systematic restocking, fulfillment of online and in‑store orders, and conducting daily inventory counts and audits. Background in a sales role with experience tracking KPIs and meeting sales targets. Experience within a regulated retail setting. Physical Requirements Must be able to stand for extended periods, regularly stand, walk, talk, or hear, stoop, kneel, crouch, or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. Occasionally required to climb, balance, and lift up to 50 pounds. Requires close vision (clear vision at 20 inches or less). Exposure to dust, pollen, plant pathogens; ability to work in confined spaces; high stress tolerance; adaptability and flexibility in a changing environment. What We Offer Competitive Pay and Benefits Generous PTO and Parental Leave Life/Disability Insurance Community Involvement Referral Bonuses and Product Discounts Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other employment benefits. Individuals adversely impacted by the war on drugs are encouraged to apply. #J-18808-Ljbffr Curaleaf Holdings, Inc.