Account Manager

Jergen's European Commercial and Account Manager

Jergens is a global manufacturer of engineered specialty fastener, workholding and lifting solutions. A major European growth priority is the aerospace and defense market, particularly expanding our specialty fastener range through OEMs, tiered supply chains and specialist distributors.

The role will also support business development across all three product groups—Specialty Fasteners (SFG), Workholding Solutions (WSG) and Lifting Solutions (LSG). This will include identifying new customers, distributors and applications, developing existing accounts and distributors, progressing qualified opportunities and creating cross-selling opportunities across the Jergens portfolio.

This role will own day-to-day European (including the UK) commercial execution, ensuring customers, quotations, orders and opportunities are actively managed from initial enquiry through to commercial outcome. It will suit a practical, commercially driven solution provider who can generate and develop opportunities, deliver agreed sales goals and support wider European growth, while enabling the European Managing Director to retain overall budget responsibility and focus on strategic priorities.

What we offer:

• Base salary range of £60,000–£70,000.
• Quarterly performance incentive of up to £2,500.
• £600 monthly car allowance.

What you will own:

Customer service and order-book management

• Act as the principal European & UK contact for routine customer and distributor communication.
• Partner with the Cleveland customer service team to manage the European order book, expedites and proactive updates.

Quotations, pricing and commercial coordination

• Own routine quotations from enquiry through follow-up and outcome across all three product groups, SFG, WSG and LSG.
• Make pricing and discount decisions within an agreed authority matrix, with autonomy increasing over time.
• Prepare and coordinate higher-value and complex enquiries and complex insert enquiries for Managing Director approval.

Account, distributor and opportunity management

• Manage assigned direct accounts and distributors, including reviews, action tracking and account development.
• Own agreed sales goals and commercial KPIs for assigned accounts and distributors, with achievement linked to the role's incentive plan.
• Maintain accurate CRM records for accounts, quotations, projects, opportunities, forecasts and next actions.
• Coordinate major-account activity and support distributor programs, product launches and European WSG & LSG network development.

Technical product and engineering knowledge

• Build and maintain strong working knowledge of Jergens specialty fastener, workholding and lifting products, their applications and the technical benefits they provide.
• Engage confidently with customer engineers to understand applications, drawings, specifications, qualification requirements and technical challenges, particularly within aerospace and defense.
• Translate customer requirements into credible product recommendations and coordinate specialist support from Jergens engineering, product, quality and manufacturing teams where required.

Commercial development, exhibitions and continuous improvement

• Drive aerospace fastener opportunities and support business development across SFG, WSG and LSG through customer visits, distributor activity, product launches and structured opportunity follow-up.
• Plan and support exhibitions, including event preparation, target-customer meetings, stand coverage, market and competitor intelligence, and disciplined post-show lead follow-up.
• Improve European/US commercial communication and processes, and participate in Jergens' Entrepreneurial Operating System (EOS), including Level 10 (L10) meetings; own agreed commercial Scorecard measures, 90-day priorities (known as ‘Rocks’) and follow-up actions.

What you will bring:

• Fluent spoken and written English.
• Relevant commercial, technical sales or account-management experience within the aerospace sector is essential.
• Practical knowledge of the aerospace and defense markets, including OEMs, tiered supply chains, qualification requirements and distribution channels.
• Working knowledge of aerospace fasteners, applications, drawings, specifications and part-number structures.
• Experience gained within an AS9100-certified organization is strongly preferred.
• Commercial judgement across quotations, pricing, margins, discounts and customer negotiations.
• A customer-focused, solutions-led approach with confidence to build relationships and resolve issues independently.
• Strong organization and CRM discipline across multiple quotations, projects and deadlines.
• Strong IT skills, particularly with Microsoft 365 applications.
• Ability to work autonomously from a remote base across countries, functions and time zones, with integrity and urgency.

Preferred Requirements

• French, German, Italian and/or Spanish language capability.
• Additional experience with workholding, lifting or other technical manufacturing products.
• Experience with technical distributors, representatives, exhibitions or product launches.
• Familiarity with EOS or a comparable structured operating system.

Working arrangements

• Home-based in the UK or Europe, subject to suitable employment arrangements and efficient regional travel access.
• European and international travel will be a minimum of 25% and will vary with customer, exhibition and business priorities.
• One annual visit to Jergens' US headquarters is expected; the role also includes time in customer and factory environments.

What success looks like

• Achievement of the agreed individual sales goal and commercial KPIs, contributing to the overall UK & European sales budget.
• Timely, proactive communication on enquiries, quotations and order-book issues.
• Consistent quotation ownership and CRM control through to outcome.
• Active development of assigned accounts and distributors across all three product groups.