Total Rewards & Payroll Coordinator

The Total Rewards & Payroll Coordinator is responsible for the accurate and timely execution of payroll and benefits administration processes, while providing high-quality support to employees and leadership. This role serves as the primary point of contact for payroll, benefits, and leave-related inquiries, ensuring compliance with company policies and applicable federal and state regulations.

This position plays a critical role in maintaining data integrity within HR systems, supporting employee experience through responsive service, and executing day-to-day total rewards operations with a high level of accuracy and attention to detail.

THE ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Payroll Administration

• Prepare payroll worksheets for review and approval
• Process payroll-related updates including new hires, terminations, and employee changes
• Review timesheets, earnings, deductions, and adjustments for accuracy
• Support payroll processing and resolve discrepancies in a timely manner
• Maintain payroll records and documentation in compliance with company standards
• Coordinate with Finance on payroll reconciliations and reporting
• Serve as point of contact for employee payroll inquiries and issue resolution

Benefits Administration

• Process benefit enrollments, changes, and terminations in carrier systems
• Reconcile benefit invoices and coordinate submission for payment
• Assist with open enrollment preparation and execution
• Process the deferred compensation contribution submission file
• Support employee education and communication related to benefits programs
• Serve as point of contact for employee benefits questions and issue resolution
• Maintain accurate benefits data within HRIS and carrier portal

Leave of Absence Administration

• Serve as primary point of contact for leave of absence (LOA) requests
• Track and monitor LOA cases to ensure compliance with company policies and applicable Federal, State, Local laws (e.g., FMLA, ADA)
• Coordinate with employees, managers, payroll, and third-party administrators, as needed
• Maintain accurate documentation and tracking of all leave cases
• Support return-to-work processes and ensure proper system updates

Reporting, Compliance & HRIS

• Prepare reports to support audits, payroll processing, and benefits administration
• Maintain compensation, payroll, and benefits data in HR systems
• Support preparation of workforce metrics and reporting related to pay and benefits trends
• Ensure compliance with applicable regulations including wage and hour laws and benefits-related requirements (ERISA, ACA, COBRA, and other applicable regulations)
• Assist with maintaining employee-facing documentation and internal resources

Employee Experience & Communication

• Assist with onboarding activities related to payroll and benefits enrollment
• Support company-wide communications including newsletters and employee portal updates
• Partner with HR and L&D to support employee education initiatives
• Provide responsive, high-quality customer service to employees across all levels
• Support HR initiatives, audits, and special projects as assigned
• Assist with process improvements to enhance efficiency and employee experience
• Provide backup support for other HR operational functions as needed

EDUCATION/SPECIAL SKILLS/EXPERIENCE/TRAINING:

• Associate’s or Bachelor’s degree in Human Resources, Business, Accounting, or related field preferred
• 2-4 years of experience in payroll, benefits administration, or HR operations required
• Foundational knowledge of payroll processes and employee benefits administration
• Exposure to leave of absence processes (FMLA, ADA) strongly preferred
• Experience with HRIS and payroll systems (ADP or similar preferred)
• Strong attention to detail and accuracy
• Ability to handle confidential information with discretion
• Proficiency in Microsoft Office, particularly Excel
• Strong organizational, time management, and communication skills
• HR certification (e.g., SHRM-CP) preferred

PHYSICAL/MENTAL CHARACTERISTICS OF THE POSITION AND ENVIRONMENTAL FACTORS OF THE WORKPLACE:

• Ability to self-control under pressure in a fast-paced work environment
• Ability to meet required deadlines and manage multiple priorities
• Ability to build trusted and cooperative relationships with employees, vendors, and management
• Ability to sit for extended periods and perform computer-based work

HICO America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.