Customer Success Specialist

$18 - $25 per hour

Solar Alternatives

Harahan, LA

Job Description
Job Description
Customer Success Specialist
New Orleans, LA (hybrid) · Full-time, hourly
About the role
Solar Alternatives has been designing, installing and servicing solar, battery backup and EV charging systems across the Gulf South for more than a decade. As a Customer Success Specialist, you're the first voice our customers hear. You'll handle inbound calls from start to finish: booking appointments, scheduling service, giving project updates and fixing simple system issues over the phone. You're trusted to solve problems, not just take messages.
Responsibilities
Answer inbound calls, texts and emails, and resolve them on first contact whenever possible
Book sales appointments for new solar, battery and EV inquiries
Take new service requests: gather system details, photos and symptoms, then book the visit
Pre-schedule service and warranty work: confirm the issue, coverage, equipment and access so the visit is ready to go
Give customers clear, proactive updates on projects (permitting, utility interconnection, installation) and service tickets
Walk customers through basic troubleshooting before a truck rolls, such as Wi-Fi/monitoring reconnects, system reboots, breaker and disconnect checks, and app alerts
Run our production warranty process: pull monitoring data, compare it to expected production, document the claim and escalate when needed
Keep accurate records in our CRM and field-service software
Hand off complex technical, billing or sales issues to the right team with complete notes
Follow up on open issues until they're resolved, and spot service or upgrade opportunities
Requirements
Excellent communication skills: patient, friendly and confident on the phone (retail or call center experience a PLUS)
Customer service, call center or dispatch experience helpful (this is an inbound role)
Organized and detail-minded with calls, texts and email
Enjoy troubleshooting and solving common problems on the first call
Keep project and service data organized and updated in our CRM and field-service tools
Own the customer's issue from first call through resolution and follow-up
Consistent work schedule and availability
Stay sharp, professional and bright-eyed with every customer
Preferred
Experience in solar, electrical, HVAC, home services or utilities
Familiarity with Salesforce, FieldPulse or similar tools
Bilingual English/Spanish
Benefits
$18–25/hr, depending on experience
Opportunity for commission and bonus $5000-10000/yr
Advanced product, systems and troubleshooting training to ensure success
A clear path into service coordination and operations
Two weeks paid leave, plus 7 bank holidays
Use of professional company tools, including a customized CRM and VOIP system
The peace of mind that comes with supporting only best-in-class products, installation and services
Health insurance, vision and dental benefits standard
401K with company match

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Vacancy posted 2 days ago

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