Commercial Operations Manager

Manager, Commercial Operations

Position Summary:

Work Schedule: Monday - Friday, 8:00am-5:00pm

100% on-site

Catalent Biologics is a fast-growing business within Catalent Pharma Solutions focused on providing innovative technologies and solutions to help more and better biologic treatments. The business includes our proprietary GPEx cell line engineering platform and our state-of-the-art biomanufacturing facility in Madison, WI. Leveraging our growing differentiated technology portfolio, world class manufacturing capability, and other integrated services across the Catalent network, Catalent Biologics is positioned to drive significant growth for Catalent.

Working for Catalent Biologics is an opportunity to join an entrepreneurial team helping to improve future patient outcomes by working on products that are designed to treat cancer, various autoimmune, fibrotic and blood disorders, HIV, diabetes, heart and lung diseases as well as Alzheimer's.

The Manager, Commercial Operations is responsible for supporting the North American Drug Substance Commercial Operations team by providing commercial management of existing customer projects/products and representing Site Operations business interests during new customer onboarding. The position holder will partner with Business Development, Project Management and Site Operations teams to successfully deliver solutions for Catalent's customers and drive value for the respective Site and Business Unit assets and capabilities.

The Role:

• Serve as the primary relationship manager for existing and new customers at the Madison, WI site, ensuring superior communication and collaboration
• Apply a Portfolio Management approach to evaluate customer products, providing long-term demand and life cycle analysis
• Act as the customer-facing lead, partnering with Business Development and Project Management to establish governance and effective communication with Operations and senior management
• Lead negotiations for development and supply agreements in collaboration with Business Development, Legal, and Contract Administration teams
• Manage extension and renewal processes for existing commercial supply agreements
• Monitor and report on contract compliance during project execution, including forecasting, purchase orders, payments, and minimum quantity adherence
• Collaborate with Technical Evaluation and Proposals teams to oversee proposal preparation and pricing for new business opportunities
• Support BD team members with strategy and negotiation for proposals as needed
• Partner with Site Operations and Finance to evaluate cost vs. price models and identify improvement opportunities
• Provide customer forecast and demand inputs into Site S&OP processes
• Work with Business Development to enhance customer relationships and identify additional opportunities within product portfolios
• Other duties as assigned

The Candidate:

• Must have Bachelor's Degree in a relevant science or engineering discipline; Advanced degree is preferred
• 5+ years of relevant experience in pharmaceutical or medical device manufacturing, quality, technical project management, business management, business development is required
• Relevant industry knowledge of drug and biologic development, analytical research and development, project scale-up, product manufacturing, quality, validations, and regulatory is required
• Prior direct contract negotiation experience is preferred

Why you should join Catalent:

• Defined career path and annual performance review and feedback process
• Diverse, inclusive culture
• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives
• 152 hours of PTO + 8 paid holidays
• Generous 401K match
• Medical, dental and vision benefits
• Tuition Reimbursement - Let us help you finish your degree or start a new degree!

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Personal initiative. Dynamic pace. Meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.