IT Operations Associate
VirtualVocations
Supporting day-to-day technology operations, the full-time IT Operations Associate will provide exceptional onboarding and offboarding experiences for clients while working remotely. Key Responsibilities Implementing and supporting onboarding, offboarding, and tech procurement processes for 50 to 60 clients Maintaining documentation for IT operations procedures and policies, including an IT Operations Playbook for each client Responding to IT operations support request tickets via email, Slack, and a ticketing system Required Qualifications 2+ years of experience in a customer-facing role Proven track record of providing excellent customer experiences Highly organized and detail-oriented Comfortable with virtual communication tools such as email, Slack, and video conferencing A self-starter with the ability to quickly learn new systems and processes
Vacancy posted 5 days ago
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