J.P. Morgan Advisors - Associate, Branch Operations Support Manager

Job Description

Help power the day-to-day engine behind J.P. Morgan Advisor—where operational excellence enables advisors to focus on clients. In this role, you’ll keep processes moving, resolve issues quickly, and strengthen controls that support great outcomes.

As a Branch Operations Support Manager within J.P. Morgan Advisors, you will assist in middle office operations supporting Financial Advisor (FA) teams and their clients. Reporting to and supporting the Branch Operations Director, you will coordinate onboarding, operational processing, and issue resolution while taking ownership of projects and progress updates, ensuring reliable execution in a fast-paced, deadline-oriented environment.

Job responsibilities

• Support Financial Advisor and new client onboarding processes
• Assist with issue resolution for complications or problems that may arise
• Coordinate client data and account information between clients and brokers
• Assist with operational processing functions
• Participate in and take ownership of projects
• Work independently while keeping your manager informed of progress and issues

Required qualifications, capabilities, and skills

• 3+ years of operations experience
• Experience working with various product groups
• Understanding of the brokerage business
• Experience interfacing with Trading desks, operational teams, and Financial Advisors
• Ability to work in a high-pressure environment with tight deadlines
• Control-oriented mindset with strong attention to detail
• Strong Excel skills and excellent interpersonal and communication skills

Preferred qualifications, capabilities, and skills

• Experience with trading operations and/or systems
• Team player mindset
• Undergraduate degree
• Series 7 preferred

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.