ER Veterinary Receptionist

Job Description

Job Description

Description:

About Us
Pet Emergency Clinic is dedicated to providing exceptional care for pets and support for their owners in emergency situations. We pride ourselves on our compassionate service and commitment to the health and well-being of animals. We have been open since 1977, and have been a staple in the community since inception. Come and join our team!

Position Overview
We are expanding our reception team and seeking enthusiastic candidates who share our passion for animal care and customer service. This role is pivotal in delivering high-quality customer service and support to our veterinary team and clients. This is a 24/7 emergency facility and employees are expected to have open scheduling availability - while the schedule does not change frequently once assigned, we re-do our scheduling every 3 months so everyone's schedule changes at that time.

Please do not apply unless you have open availability including evenings, weekends, and holidays.

Qualifications:

• Exceptional customer service skills.
• Strong critical thinking and decision-making capabilities.
• Ability to maintain composure in high-stress situations.
• Ability to obtain a Med Clerk License through WA State.
• Strong attention to detail and accuracy
• Ability to handle multiple urgent tasks at one time and determine what needs to be done first (this can be extremely difficult in this role)

Preferred

• 1 year of veterinary or veterinary reception experience, OR at least 3 years as a receptionist in another medical setting
• Experience in medical billing or medical reception.
• Familiarity with medical terminology.
• High school diploma or equivalent.
• Active Med Clerk license in WA state.

Work Schedule

• Flexibility to work nights, weekends, and holidays is required.
• Our schedule is 4 10's, with 3 days off weekly, with overtime as needed.
• Our employees "bid" on their schedule every quarter (3 months) and then schedules are assigned for the following 3 months.

Benefits:

• Health, dental, and vision insurance. Health insurance covers 100% of mental health visits.
• 401(k) with matching.
• Paid time off (vacation) and sick leave.
• Optional life, cancer, accident, dismemberment, and disability insurance.
• Employee assistance program.
• Pet care discounts - free exams for your pets, discounted medications and procedures, occasional "staff pet surgery" day
• Stipend for clothing each year.
• Shift differential pay is $2.00 more per hour for hours worked between 10:00 p.m. through 8:00 a.m. Shift differential pay is $1.00 more per hour for hours worked between 10:00 p.m. Fridays through 10:00 p.m. Sundays: you could earn an additional $3/hr. for working overnights on weekends!

Join Our Team!
If you are passionate about customer service with the ability to excel in a very fast-paced environment, we encourage you to apply. This is not an entry level job, keep that in mind as you consider applying. This position is a high demand role, and is typically busy from start to finish of your shift with ample opportunity for overtime and shift coverage.

It's critical that the person who accepts these open positions can handle these incredibly emotional moments for our clients, and do so without judgement.

We foster a positive, encouraging and developmental environment where employees are allowed to use their strengths.

Essential Functions and Responsibilities

• Greet clients and their pets promptly, complete check-in procedures, and notify medical staff of patient needs based on urgency.
• Operate and navigate multiple software systems to manage client and patient information while upholding confidentiality standards.
• Utilize basic computer programs and Microsoft Office Suite applications.
• Print, scan, and upload referring clinic records, diagnostic reports, estimates, and consent forms.
• Present and explain treatment plans and financial estimates prepared by medical staff, ensuring clients understand recommended care and associated costs. Interact compassionately with clients experiencing a wide range of emotional and financial situations.
• Review invoices, discharge instructions, and medication directions for accuracy, notifying the appropriate staff of any discrepancies.
• Process payments accurately using various credit/debit systems and a cash register.
• Answer incoming calls, provide accurate information, and maintain service standards established by PEC.
• Monitor patient status and provide timely updates to clients as directed by medical staff.
• Maintain a clean, organized, and sanitary work environment, including reception desks, lobby areas, exam rooms, and client restrooms.
• Document all client and patient interactions thoroughly within the electronic medical record.
• Perform other duties as assigned.

Physical Duties and Responsibilities

• Ability to lift and carry up to 40 pounds from floor level or higher multiple times per day.
• Ability to sit or work at a computer for extended periods.
• Ability to stand, walk, stoop, bend, twist, kneel, crouch, and climb for prolonged periods.
• Ability to grasp, hold, and manipulate objects as required for daily tasks.
• Ability to learn basic animal handling restraint as needed
• Sufficient vision capabilities for close, distance, color, and peripheral perception, as well as depth perception and focus adjustment.
• Potential exposure to anesthetic gases with appropriate protective measures.
• Potential exposure to zoonotic diseases.