D365 CRM Business Analyst

Job Description

Job Description

We are looking for a D365 CRM Business Analyst to support business stakeholders by translating operational and customer engagement needs into effective Microsoft Dynamics 365 CRM solutions. This role focuses on evaluating data, improving business processes, and guiding system enhancements that strengthen sales and marketing performance. The position is based in Houston, Texas, and requires close coordination with technical teams, project leadership, and end users to deliver reliable, well-documented outcomes.

Responsibilities:
• Partner with business teams to gather, clarify, and document functional needs related to Dynamics 365 CRM and supporting business processes.
• Evaluate proposed changes to applications and workflows to identify business impact, system dependencies, and implementation considerations.
• Advise stakeholders on solution options, system improvements, and future-state enhancements aligned with organizational goals.
• Provide informed guidance on system functionality, data usage, process flow, and expected outputs for both current and planned capabilities.
• Define detailed business and functional specifications that enable successful configuration, development, and deployment activities.
• Prepare status updates, reporting materials, timelines, and visual summaries to communicate project progress and expectations to key stakeholders.
• Coordinate and support testing activities, maintain accurate documentation, and verify that system modifications perform as intended.
• Work closely with project managers, IT teams, and external vendors to ensure deliverables meet business needs and project commitments.
• Investigate application issues, analyze root causes, and support resolution efforts using data samples, test results, and system analysis.
• Stay informed on Dynamics 365 CRM standards, industry developments, Agile delivery practices, and DevOps approaches to recommend effective solutions.• Bachelor’s degree in Computer Science, Computer Information Systems, or a related field, or equivalent relevant experience in a technology-focused role.
• At least 5 years of experience working with Microsoft Dynamics 365, including both development and administrative responsibilities.
• Hands-on knowledge of Microsoft 365 services and their practical application in business environments.
• Experience working within Agile delivery models and DevOps-driven development practices.
• Strong understanding of Dynamics CRM best practices and sound application design principles.
• Ability to assess complex business problems, interpret detailed data, and translate findings into clear recommendations.
• Effective communication and presentation skills with the ability to work confidently with technical and non-technical stakeholders.
• Familiarity with CI/CD concepts and Azure DevOps practices, along with a strong customer service mindset.