General Manager (Bench) - Georgia

Position Title: General Manager Department: Operations Reports to: District Manager FLSA Status: Exempt

POSITION SUMMARY

As a General Manager (GM) with America’s Thrift each day will be filled with challenging and exciting work where every day is different! GMsare responsible forinspiringtheir leadership team and team members to live outthe America’s Thrift mission and Values while upholding the company culture. GMsare responsible forpartnering with their District Manager and Store Leadership Team to meet financial goals to generate the revenue and donations necessary to support the mission operations and community programs provided byAmerica’s Thrift. GMs should empower their team while creating an environment for personal and professional growth. The GM must have the ability toaccomplishprofitability through managing operations such as budgeting, financial reporting, profit and loss, identification of high-quality donated items, loss prevention, product quality control, product pricing, and building community rapport with an emphasis on customer relations.Ultimately, youbuild your team: hiring, training, and developing team members. Supporting the mission is a complex job, but you will get a sense of fulfilment like no other. More importantly, you will get to be a part of a company that is committed to improving our local communities and charity partners!

KEY RESPONSIBILITIES

Leading ASM’s to manage their retail supervisors, processingsupervisorand dock supervisor as they oversee their respective team members. Interviews andhirescandidates for employment withAmerica’s Thriftand helps toidentifyand recommend employees with proven performance for advancement. Leads by example to create a culture based on trust, employee development, and ongoing engagement. Continuously focuses on employee development, bench building, and succession planning to support the ongoing growth ofAmerica’s Thrift. Monitors and trains employees within the designated periodregardingtheir job duties and all aspects of their employment withAmerica’s Thrift. Coaches, counsels, and leads ASM, supervisors and team members with regards to the performance of their job duties and, when necessary, issues disciplinary actions such as written or oral discipline, or other remedial measures to employees. Partners with Assets Protection (AP) team and/or People and Culture Business Partner (PCBP) to investigate incidents involving company property, equipment, and/or personnel. Must takeappropriate actionfrom theresultof investigations conducted in partnership with the District Manager (DM) and PCBP. Regularly makes use of company reports to create andmaintainsales floor layouts to maximize sales. Exercises independent judgment in assigning daily job duties to ASM’s, supervisors and team members to achieve daily operational tasks. Coordinates and ensures accuracy of deposits and change orders. Notifies managementimmediatelyof any cash, register, and/or operating issues. Partners with DM and PCBP to report any harassment or EEOC issues at the store. Conducts onboarding and orientation and ensures that all documents are valid, complete, andaccurate. Overseesstore operations, resources, and budgets for the location and ensures all goals are met or exceeded. Creates an atmosphere of ongoing exceptional customer service to internal (team members, peers, other departments) and external customers (donors, customers, charity partners). Managesinventory levels of all merchandise categories and oversees all production levels and quality of merchandise to the sales floor tooptimizerevenue generation. Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws. Responsible for presentation and merchandising standards on the sales floor. Responsible formaintaininga safe environment for customers& employees.Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis. Complieswithand enforces company policies, standards, and values. Other duties as assigned by management.

QUALIFICATIONS

At least 5 years of management experience in retail, production,logistics, or processing environment, or 2 years of successful, proven, thrift management. Basic math and computer skills (ability to create and manipulatespreadsheetsunderstand computerized time and attendance, understand POSsystemsetc.). Proficient with Microsoft Office Suite or related software. A focus onmaintainingand improving Standard Operating Procedures (SOP’s). Demonstrated capacity to embrace change and ambiguity. Demonstrated decision making abilities. Experience withhiring and developing staff. Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results. Excellent verbal and written communication as well as active listening skills. Tactful interaction with peers, subordinates, vendors, and customers preferred. Able to conduct business with a high sense of urgency, Ability to work with all levels of employees toidentifyand implement process improvements. Ability to work both independently and collaboratively. Excellent time management skills with the ability to assign and delegate tasks. Excellent organizational skills and attention to detail. Successful completion of background check, motor vehicle check, and drug screen. Valid driver’s license and a clean driving record.

PHYSICAL REQUIREMENTS

Ability to stand and walk for extended periods on tile and concrete surfaces. Ability to frequently lift, carry, push, and pull up to 50 pounds, with or without reasonable accommodation. Ability to frequently bend, stoop, kneel, crouch, reach at or above shoulder level, balance, and climb ladders up to 14 feet in height. Ability to move throughout all areas of the store, production floor, warehouse, donation processing areas, loading docks, and outdoor workspaces. Ability to use hands and fingers for handling, grasping, feeling, and operating equipment and technology. Ability to effectively communicate in person, by telephone, and through electronic communication methods, including the ability to hear and speak clearly. Ability to visually inspect merchandise, equipment, facilities, and work areas to ensure quality, safety, and operational standards are maintained. Ability to work in a fast-paced environment with frequent interruptions and respond quickly to operational, customer service, and safety-related situations. Ability to operate standard office equipment, including computers, tablets, telephones, and printers. Ability to safely operate company vehicles and material-handling equipment, including forklifts and pallet jacks, when certified and authorized. Ability to travel between store locations, training events, and company meetings as required. Work is performed in both indoor and outdoor environments, including retail, warehouse, and donation processing areas, with exposure to varying temperatures, weather conditions, noise levels, dust, and odors. Availability to work a flexible schedule, including weekends, evenings, and holidays, as business needs require.

BENEFITS

On-demand pay Medical, dental, and vision insurance for full-time team members Paid time off Career growth and advancement opportunities So much more!!

EQUAL OPPORTUNITY EMPLOYER

America's Thrift is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr Americasthrift