Customer Service Representative

Customer Service Representative

LaSalle Network is partnering with a reputable organization in Rosemont, IL, to hire a motivated and personable Customer Service Representative to join their growing team! This is an excellent opportunity for individuals who thrive in a fast-paced environment, enjoy helping others, and bring a positive, customer-focused attitude to their work. This contract-to-hire opportunity offers a hybrid work schedule, competitive hourly compensation, and the potential for long-term career growth. The ideal candidate will have strong communication skills, a professional phone presence, and a demonstrated history of reliability and job stability.

Responsibilities

• Handle high-volume inbound customer calls, providing prompt, professional, and friendly assistance
• Respond to customer inquiries, resolve concerns, and provide accurate information regarding products and services
• Deliver exceptional customer experiences through active listening, problem-solving, and effective communication
• Maintain accurate documentation of customer interactions and follow established processes and procedures
• Collaborate with team members and supervisors to meet customer satisfaction and service level goals
• Demonstrate adaptability and professionalism in a fast-paced call center environment
• Assist customers with basic troubleshooting and escalate complex issues when necessary
• Maintain a positive attitude and consistently provide high-quality customer service

Requirements

• Minimum of 1 year of customer service experience, preferably in a call center, retail, or hospitality environment
• Demonstrated job stability, ideally with at least one year of tenure in previous positions
• Excellent verbal communication, interpersonal, and active listening skills
• Strong phone presence with a friendly, professional, and personable demeanor
• Ability to multitask, problem-solve, and remain organized in a fast-paced environment
• Dependable, motivated, and committed to delivering exceptional customer service
• Flexibility to work scheduled shifts between 7:00 AM and 7:00 PM
• Comfortable working in a hybrid environment

Position Details

• Location: Rosemont, IL
• Work Model: Hybrid
• Employment Type: Contract-to-Hire
• Compensation: $18–$20 per hour
• Schedule: Shift availability between 7:00 AM and 7:00 PM
• Travel Requirements: None
• Benefits: LaSalle Network consultants are eligible to enroll in benefits. For additional information, visit thelasallenetwork.com/consultants/

About LaSalle Network

At LaSalle Network, we don't just fill roles we build careers and transform businesses. As one of the nation's leading staffing and solutions firms, we connect exceptional talent with organizations that value innovation, collaboration, and growth. Whether you're looking to take the next step in your career or find the perfect addition to your team, we make meaningful matches that last. Join us and experience a company consistently recognized as a top workplace — because when our people thrive, everyone wins. LNOSHR #LI-JM2

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here

All assignments are at-will and their duration is subject to change.