Patient Service Representative

Patient Service Representative

We are looking for a patient service representative in Wayzata, Minnesota to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient's treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the office manager. All aspects of the job require an exceptional level of customer service and communication skills.

$22-$27/hr

Responsibilities

The receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

• Customer service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA policies
• Answering telephones
• Scheduling appointments
• Maintaining appointment book
• Confirming appointments
• Follow up on no shows/cancellation of appointments
• Register patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voice-mail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

Qualifications:

• Experience working in a dental office, required
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal disclaimer: We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.