Operations Manager

Job Description Overview of the United Soccer League (USL) The United Soccer League (USL) is shaping the future of American soccer through the largest connected soccer ecosystem in the United States. With a presence in more than 200 communities nationwide, the USL unites every level of the game — from youth development to Division One professional competition — across both men’s and women’s pathways. Rooted in community and driven by a bold vision, the USL is turning local passion into nationwide momentum by giving every fan a home, every player a pathway, and every community a place in American soccer’s exciting next chapter. United for Soccer. Position Purpose The Operations Manager – USL W League will lead the operational responsibilities by the League and its member clubs, a successful candidate will recognize the role that operational excellence plays in achieving the League’s mission and strategies. This role requires a highly operational individual who can manage extensive processes, standards, and internal collaboration which are integral to the League’s success and pedigree. In addition, a successful candidate must have strong interpersonal skills to develop lasting relationships with key stakeholders at member clubs and manage challenging situations that require strong decision-making abilities. Duties and Responsibilities Specific duties include, but are not limited to: Forge strong relationships with each member club’s leadership and primary points of contact. Directly liaise with the designated club administrators on league operations issues. Assist in the integration and onboarding of new franchises into the league. Provide excellent customer service and maintain positive relationships with clubs. Assist in the initial league scheduling and schedule change processes. Assist in portions of the player registration process through the League’s registration portal. Coordinate referee assignments through the online US Soccer management portal, ensuring correct and timely assignments. Oversee caution/ejection discipline tracking throughout the season. Ensure that league minimum standards are met and maintained and assist clubs in building a path to fulfilling league standards where needed. Lead the USL W League Work Experience Program, overseeing task dissemination and training for the seasonal intern participants. Manage ensuring league deliverables are sent and received by clubs (Soccer Balls, Signage, Apparel, etc.). Assist with post season reporting with clubs. Assist with the coordination and collection of statistics for player talent identification. Other duties/responsibilities as assigned. Qualifications Bachelor’s degree in sport management, business administration or similar highly preferred. 3+ years of league/club operations or sport management experience, preferably in the soccer industry. Previous experience in managing team members or direct reports. Previous experience in customer service or client success strongly preferred. Attention to detail and ability to perform detail-oriented work in a timely manner a must. Adaptability and eagerness to learn. Desire to find creative solutions to variously shaped challenges. Strong interpersonal and communication skills to effectively interact with team members, executives, member clubs, and external partners. Ability to work independently in a multi-faceted, fast, fluid, and deadline-driven environment. Positive attitude and strong work ethic a must. Ability to work as business needs require which may include long days, evenings, weekends, occasional holidays, and travel if / when necessary. Must have U.S. work authorization. Work Environment Based in Tampa, FL, USL Headquarters provides a vibrant and open working environment designed to promote collaboration, the exchange of ideas, and knowledge sharing. We believe in fostering a culture that encourages creativity, communication, and teamwork. Currently, USL HQ operates on a hybrid work model. From Monday to Thursday, team members gather in person to harness the power of face-to-face collaboration. This not only strengthens the bonds within the team but also enhances communication and innovation. On Fridays, we transition to a remote work setup, providing our team with the flexibility to manage their tasks in an environment of their choosing. Typical USL HQ hours are Monday – Friday 8:30am – 5:30pm ET. Evenings, weekends, occasional holidays, and travel may be necessary based on business demands. We have great Perks Comprehensive Benefits Package Medical, Dental, Vision Health HSA and FSA 401k w/ up to 6% company match Paid Parental Leave Pet Insurance Corporate Discounts Paid Vacation, Holiday & Sick Days Business Casual Dress Optional Remote Work Fridays And More! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Tagged as: Full Time, Leadership & Management, Operations Manager, USA, women's football #J-18808-Ljbffr