General Manager

Now Hiring: General Manager
Club Pilates/Riser Fitness : Bonney Lake, Washington

The General Manager will oversee all studio functions from membership & retail sales to instructor performance & evaluation. They will lead all sales efforts, drive membership growth, and develop strategies to prevent member attrition to competitors. The General Manager will hire, train, and manage Sales Associates within their studio, as well as utilize discretion and independent judgment in directing the work of all employees & personnel. Fitness experience and/or knowledge of Pilates is preferred, but not required.

About Us:   Be a part of the growing boutique fitness industry and join our Team! Interact directly with prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment!

Riser Fitness , established in 2013, is a multi-unit operator and developer of the  Club Pilates franchise system. With locations in AZ, CA, CO, OR, and WA,  Riser Fitness is one of the largest and longest operating franchisees of  Club Pilates studios.

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and enhance their fitness expertise. Committed to providing affordable and accessible Pilates to the community, class formats target a wide range of clients’ needs from youth to senior, beginner to advanced.  Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. With over 2200 instructors, we provide over 17 million workouts a year to tens of thousands of members.  Club Pilates has been recognized in “Inc. Magazine's 500 List” and “Inc. Magazine’s 5000 List”, as well as “Entrepreneur Magazine's Franchise 500” multiple years in a row!

Position Title: General Manager
Reports to: District Manager & Regional Manager 
Earning Status: Pay is two-pronged, with a Base Salary + Monthly Bonus Opportunity.

PREMINUM EMPLOYEE BENEFITS:

• Health, dental, & vision insurance (covered at 75% by company)
• Consistent Bonus Plan
• 401K benefits & match plan
• Paid Time Off
• Holiday pay
• Complimentary continuing education
• Professional Career Development
• Referral Bonuses
• Travel Opportunities
• Nurturing and vibrant environment

REQUIREMENTS:

• Excellent sales 2+ years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training Sales Associates in sales.
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training.
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email.
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable, and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

RESPONSIBILITIES:

• Execute lead generation via Grass Roots Marketing and Networking.
• Implement sales process to schedule prospects into Intro classes.
• Drive & increase membership sales.
• Manage staff schedules.
• Ensure that studio retail/products are stocked with accurate inventory counts.
• Train and Supervise Sales Associates.
• Hire/Manage instructors at the studio.
• Proficiency in  ClubReady , to include revenue reports, attendance reports, etc.
• Review instructor evaluations and assist in mentorship/disciplinary action as needed.
• Independently make decisions related to high level customer service.
• Collect outstanding dues.
• Maintain cleanliness and organization of the Pilates Studio.
• Enforce Club Pilates policies and procedures.
• Ensure all forms, administrative supplies, and studio literature is stocked and visible.
• Schedule and participate in networking/community events and studio promotions.
• Strategically manage marketing campaigns to generate leads for the studio.
• Any other duties as assigned.
• Execute adherence to all company policies, including the policy of at will employment.