Branch Growth Leader | Sales & Service Excellence

Description Job Title: Branch Manager Department: Retail Delivery Reports to: District Manager Hours per Week: Salary Exempt Company Summary Welcome to Financial Plus Credit Union (FPCU) – 'The Place where it’s Possible.' At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact. Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU – where you aren’t just making a living, but joining a PLACE where you can REACH your goals. Position Summary: Manages and influences the profitability of the assigned branch with particular emphasis on building member relationships; expands the sales culture and provides leadership and resources to achieve desired results; directs branch staff activities towards attainment of branch sales goals; includes a consultative sales approach and conducts on-site business visits; utilizes problem solving, decision making, team building skills, and maintains a high degree of flexibility; promotes high morale and exhibits positive attitudes towards members and fellow employees while instilling a sense of team spirit throughout the branch. Ensures all policies and procedures are followed. Essential Function & Primary Responsibilities: Managing the Branch by encompassing all aspects of sales, profitability, staffing and compliance. This includes, but is not limited to: Serves as a sales leader; communicates sales philosophy; conducts weekly sales meeting; ensures branch is obtaining or exceeding sales goals; and utilizes sales, referral and member service skills to ensure the members’ and internal customers’ needs are being met through efficient and effective service. Reviews expectations of sales objectives with staff; monitors employee’s overall performance; coaches to quality and accuracy, teaches how to identify member needs to seize sales opportunities; provides positive reinforcement; and recognizes and rewards staff when warranted. Responsible for staff hiring, scheduling, training, and development. Identifies corrective actions in the event of substandard performance; counsels staff addressing specific behaviors contributing to substandard performance; solicits employee’s input for corrective action; monitors employee’s performance for improvement; works with Human Resource Department to initiate disciplinary action, including discharge, if warranted. Communicates frequently with staff through one-on one sessions, staff meetings, email and other forms of communication; addresses and resolves employee complaints and conflicts; shares information which affects the Credit Union branch/ and or employee; seeks employees’ ideas, feedback and opinion; and responds to employee communication in a reasonable time frame. Information may include, but is not limited, to policy, procedures, process changes and rationale, strategic and business plans, operational information, and legal issues. Attends salary staff meetings, actively participates in discussion, communicates sales achievements and challenges, suggests changes in policies, procedures, and processes which will improve the branch‘s effectiveness and efficiency; shares ideas and opinions pertaining to the enhancement of member sales/ service activities including product/service enhancements and sales campaigns. Loans: Ensures branch consumer loan applications and loan closings follow established policies and procedures as directed by the Senior Vice President of Lending. Works with Marketing Department to gain visibility through Community Relations events within the surrounding geographic area. Participates in the implementation and testing of technological enhancements including host system upgrades, LTS units, and electronic delivery channels. Receives and resolves high level inquiries and/or difficult member issues; forwards escalated member complaints to SVP OF People & Retail Delivery if unable to successfully resolve. Supervises branch audits and makes recommendations for operational changes as needed. Ensures branch follows all regulations and security procedures. Opens and or closes branch facility and participates in Saturday and Holiday rotations; monitors security devices and ensures building security; and coordinates needed maintenance with facilities manager, including building, grounds, furniture, fixtures, and equipment. Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations Perform other duties as assigned. Requirements Education & Qualifications: Three to Five years of progressive management experience in a Financial Industry with proven results Bachelor’s degree in Sales, Marketing, Finance or Business is a plus Must have sales and service, planning, organizational, analytical, leadership, presentation, and problem-solving skills Strong attention to detail and accuracy Ability to adhere to internal policies as well as external policies and regulations set forth by the NCUA Be adaptable to change and embrace service standards Excellent written and oral communication skills Proficiency in Microsoft Software Skills and Abilities: Level of trust and diplomacy is required, in addition to normal courtesy and tact Working knowledge of Microsoft Outlook, Word and Excel Must be able to communicate effectively with staff, Board of Directors, members, and other external contacts. External contacts may include member companies, vendors, financial institutions, auditor/examiners, attorneys, law enforcement agencies, and business associations Must be able to work extended hours in order to accomplish organizational and or sales function goals Must be able to quickly learn core processing system (Symitar) and possess business computer experience with word processing, spreadsheet, and other general business software Presents a positive and professional image to members through effective and courteous verbal and written communications Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation Ability to apply logical thinking to define problems, collect data, establish facts, and draw conclusions Certifications, Licenses · Must be bondable. · Internal annual compliance testing required Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary work; sitting most of the time. Exerts 10+ pounds of force occasionally The noise level in the work environment is professional and typically moderate This job Description is not a complete statement of all duties and responsibilities comprising this position. #J-18808-Ljbffr Financial-Plus-Credit-Union