Desktop Support Engineer

Requirements Must have: We need prior experience using ticketing systems and preparing clear technical support notes and documentation. We need broad familiarity with common operating systems, application software, smartphones, desktop and laptop computers, printers, scanners, and networks. We need strong customer service skills, along with excellent communication and interpersonal abilities. We prefer experience setting up and managing network infrastructure. We need the ability to work in a fast-paced environment and resolve issues quickly. We need strong problem-solving and troubleshooting capabilities. We need technical aptitude with PC hardware and related software. We need a solid understanding of TCP/IP and Microsoft Windows operating systems, including Windows 11, 10, and 8. We need proficiency with Microsoft Office Suite 2016, 2019, and Office 365. We need strong typing skills. We need experience setting up users in Active Directory and Exchange Online. Experience with VMware, Citrix, SharePoint, and Office 365 is helpful, though not mandatory. NextGen experience is a plus. PowerShell knowledge is a plus. We prefer 2 years of real-world network systems experience. Responsibilities: We provide level 1 and level 2 IT support to end users by phone, email, and onsite. We troubleshoot and resolve hardware, software, network, and voice/data communication issues. We document, prioritize, log, and update service requests. We write concise and informative service tickets and follow up on them through resolution. We support PC and server issues, including network connectivity, printers, and scanners. We create new user accounts and email mailboxes. We set up user profiles in Windows and Outlook. We manage Office 365 environments, including Exchange and SharePoint. We deliver remote support through ConnectWise Automate and Control. We provide onsite support to clients when needed. We support users with client IT systems and operations. Company: We are NetMedia Solutions, and we are hiring a full-time Desktop Support Engineer to work onsite. This role offers a salary of $45,000 to $55,000 per year, along with benefits that include a 401(k), health insurance, and paid time off. 401(k) Health insurance Paid time off #J-18808-Ljbffr