Export Customer Service Representative

Job TitleProvides comprehensive assistance to clients, addressing inquiries and concerns regarding their shipments while delivering exceptional customer service to ensure client satisfaction. Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards.Essential functions:Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships.Collaborates with team members and departments to optimize task execution, meet deadlines, and observe corporate guidelines for addressing customer inquiries; works with departments to amend and fix any discrepancies.Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.Handles booking processes in the internal system based on client requirements, updates information accordingly, and coordinates all export shipment activities following MSC procedures; Assists clients in troubleshooting and problem solving regarding the bookings assigned.Maintains close communication with carriers and other agencies involved to facilitate seamless coordination and provide regular updates on shipment status.Updates records for reports as required by management, contributing to informed decision-making.Anticipates potential problems and demonstrates problem-solving skills to address unforeseen issues, going the extra mile to enhance the customer's experience.Presence required on-site 5 days per week.Performs other duties as assigned.This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.Qualifications & Key Competencies:Requirements:Bachelor's degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)Experience working in an international environment, a plusAbility to successfully develop and maintain positive client and vendor relationshipAttention to detail: advancedCommunication skills: advancedCustomer orientation: advancedDependability: advancedOrganization skills & time management: intermediateProactivity: intermediateProblem solving: fundamentalProductivity: advancedTeam player: advancedEnglish: advancedMS Excel with the ability to learn new software: intermediatePhysical Demands:Prolonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at a timeMust be able to commute to the designated office locationPresence required on-site 5 days per weekWork Authorization:Authorization to work in the U.SWhat We Offer:Health InsuranceDental & Vision InsuranceLife Insurance: one-time annual salary up to $50,000Long Term Disability InsurancePaid Parental LeaveBusiness Travel InsuranceFlexible Spending Accounts - (Health, Dependent Care, Transit/Parking)Supplemental Life, Accident, Critical Illness and Hospital Indemnity PlansYou will also have access to additional benefits, effective day one: Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.