Banking Services Operations Associate III

Job Description

Job Description

Job Title: Banking Services Operations Associate III

Location: Wilmington, DE

Hire Type: Contingent

Pay Range: $23.00/hour

Work Type: Full-time

Work Model: Onsite

Work Schedule: Monday – Friday, 8am – 5pm

Recruiter Contact: Natalie Dunn | View phone number on us.fitly.work | View email address on us.fitly.work

Sean Craft | View phone number on us.fitly.work | View email address on us.fitly.work

Nature & Scope:

Positional Overview

The Imagine Group is recruiting for a Banking Services Operations Associate on behalf of our client, a leading financial organization in Wilmington, D E . In this role, you will support complex banking operations by conducting research, reviewing banking and legal documentation, and resolving operational issues across multiple business lines. You will collaborate with internal partners and external vendors, ensure compliance with regulatory and internal standards, and contribute to the efficient execution of critical operational processes.

In this role, you will be responsible for supporting a variety of banking operations functions, including processing transactions, reviewing and validating documentation, performing research, and maintaining accurate records to ensure efficient day-to-day operations. You will collaborate with internal teams to resolve routine inquiries, adhere to regulatory and compliance requirements, and help ensure operational accuracy, quality, and risk management standards are met.

Role & Responsibility:

Tasks That Will Lead to Your Success

• Research, investigate, and resolve transaction exceptions, process discrepancies, and operational issues.
• Review and interpret banking and legal documents for internal processing.
• Support multiple banking systems, products, and business lines.
• Collaborate with internal business partners and external vendors to resolve procedural issues.
• Ensure work is completed in compliance with applicable laws, regulations, and internal policies.
• Maintain accurate documentation and support audit and compliance requirements.
• Escalate operational issues when appropriate and assist with timely resolution.
• Contribute to process improvements that enhance operational efficiency and accuracy.
• Complete additional duties as assigned.

Skills & Experience

Qualifications That Will Help You Thrive

• High school diploma or equivalent.
• Minimum of 2 years of relevant banking, financial services, or operations experience.
• Strong attention to detail with the ability to process work accurately and efficiently.
• Strong analytical and problem-solving skills.
• Experience researching and resolving transaction discrepancies, processing issues, or operational exceptions.
• Ability to review, interpret, and process banking or legal documentation.
• Strong organizational and time-management skills.
• Effective written and verbal communication skills.
• Ability to manage multiple systems, products, and priorities simultaneously.
• Proficiency with computer systems and the ability to quickly learn new applications.

Education and Experience Preferred

• Associate's degree.
• 3–5 years of office, banking, or financial operations experience.
• Experience working within banking operations or financial services environments.
• Experience supporting multiple business lines or operational processes.
• Familiarity with regulatory, audit, or compliance-driven operational procedures.