Office Manager

About IST Management IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting‑edge support in physical and digital information management, including facilities management, eDiscovery, and electronic document services. Position Summary The Site Supervisor will support the client in overseeing the daily operations of hospitality, event‑conference‑room setup/breakdown, reception, and mail services in Raleigh, NC (office on NC State campus). This role requires hands‑on leadership, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem‑solving, and organizational skills, as well as a strong commitment to operational excellence and customer service. Key Responsibilities Supervise and coordinate day‑to‑day operations of event and conference‑room set‑up, including providing drinks, escorting caterers, and ensuring the area is clean after events/meetings. Manage conference room and hospitality set‑ups: moving chairs, desks, tables, and re‑assembling after meetings so the room looks clean, neat, and organized. Oversee and monitor all pantry areas to ensure they are well stocked each day. Provide leadership and direction to team members, including scheduling, task delegation, and performance oversight. Ensure client SLAs are consistently met. Scan in all FedEx, UPS, Amazon packages and deliver them to staff throughout the building promptly. Train, coach, and mentor team members to enhance skill development and service quality; attend weekly‑monthly client meetings and reporting. Maintain accurate documentation, including job logs, time records, and productivity reports; troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations. Monitor inventory of pantry and office supplies and coordinate with vendors or management for replenishment; foster a professional, service‑oriented environment that aligns with IST’s values and client expectations. Qualifications & Requirements 1–3 years of experience in a related office services, hospitality, management, or facilities role. Leadership experience with supervisory techniques to manage, motivate, and train employees. Experience writing corrective actions, approving staff time weekly, and completing year‑end employee reviews. High school diploma or GED; knowledge of Microsoft Office (Word & Excel) and computer basics. Ability to communicate verbally and in writing with customers and employees, one‑on‑one and in meetings. Knowledge of writing and understanding SOPs. Ability to prepare reports and present information to customers. Strong attention to detail, critical thinking, and problem‑solving skills. Excellent customer service skills; ability to multi‑task, manage multiple accounts, and establish priorities. A valid driver’s license or reliable transportation. Lifting up to 40 pounds and standing for long periods; willingness to cross‑train for other job functions. Prior experience in hospitality, catering, event set‑up/breakdown, or facilities services strongly preferred. Previous supervisory or team‑lead experience managing staff strongly preferred. Professional appearance and demeanor. Benefits Competitive salary and benefits package. Opportunities for advancement and professional growth. Paid training and skill development. Dynamic and team‑focused work environment. Paid time off, paid holidays, medical, dental, vision, STD, LTD, life, and 401(k). Free parking. Schedule & Compensation Hourly Compensation: $21.00–$21.00 USD per hour, depending on production experience. Hours: Monday through Friday, 8:00 am – 5:00 pm. No weekends and paid holidays. Location: Raleigh, NC, near NC State College (office on campus). Equal Opportunity & Accommodations IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by contacting our Talent Acquisition team at View email address on click.appcast.io. IST is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status. #J-18808-Ljbffr IST Management