Office Manager- Home Care Agency

Company Description Atlantic Health Group, Inc. provides comprehensive health care solutions to communities in Central North Carolina. Operating as Atlantic Home Staffing, the organization focuses on delivering supportive home care tailored to individual needs. The team works closely with clients, families, and care providers to promote safety, dignity, and quality of life at home. As a growing healthcare organization, Atlantic Health Group values reliability, professionalism, and compassionate service in all aspects of its work.

Role Description The Office Manager – Home Care Agency is a full-time, on-site role based in Garner, NC. This position oversees daily office operations, including scheduling, managing client intake, maintaining records, and coordinating communication between clients, caregivers, and leadership. The Office Manager ensures accurate documentation, compliance with agency policies, and efficient use of office systems and equipment. Responsibilities include supervising administrative workflows, supporting HR-related tasks such as onboarding and timesheet management, and assisting with billing or insurance documentation as needed. The role also involves providing front-line customer service, handling phone and in-person inquiries, and supporting a professional, organized, and kind office environment.

Pay is $12/hour with performance bonuses monthly. $30,500-37,500 yearly range. PTO available for FT. Hours are 8am-5pm Monday-Friday with revolving weekend on-call.

Qualifications

• Strong Communication and Customer Service skills to interact professionally with clients, caregivers, and internal teams.
• Proficiency in Administrative Assistance and Office Administration to manage scheduling, records, and daily office workflows.
• Ability to operate and manage Office Equipment and basic office technology (printers, phones, copiers, fax, scanners, and standard software tools).
• Previous experience in a healthcare, home care, or related service environment preferred.
• Excellent organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced setting.
• Demonstrated reliability, professionalism, and ability to maintain confidentiality of sensitive information.
• Some college with a certification in office administration, healthcare administration, or related field is a plus.
• Must be able to supervise and guide employees with both professionalism and compassion.
• Ability to address performance issues directly, confidently, and respectfully while maintaining positive working relationships.
• Must be comfortable having difficult conversations when needed and enforcing company policies fairly and consistently.
• Strong leadership, communication, and conflict-resolution skills required.
• Ability to provide constructive feedback, coaching, and accountability in a calm and effective manner.
• Must be able to work independently, make sound decisions, and manage employee concerns promptly and professionally.