Sales Support Manager

Base pay range $65,000.00/yr - $75,000.00/yr Additional compensation types Annual Bonus Chief Talent Officer & Head of Recruitment @ FlatRate Moving | Driving Talent Acquisition and Business Growth ROLE OVERVIEW The Sales Support & Enablement Manager plays a key role in supporting FlatRate Moving’s sales organization by overseeing lead qualification workflows, managing sales schedules and coverage, coordinating internal communication between sales and operations, and ensuring a consistent, high-quality experience for customers throughout their moving journey. The position supports the performance and efficiency of the sales organization by handling client inquiries and ensuring adherence to sales standards and protocols so that customers receive timely, accurate, and consistent support from first contact through booking and move execution. KEY RESPONSIBILITIES Assist in overseeing the Lead Qualification team and ensure timely lead follow-up and conversion Monitor and upkeep of weekly staffing schedules for Lead Qualification Reps and Sales Reps to ensure full coverage across shifts and channels Review daily, weekly, and monthly sales performance metrics, KPIs, and follow-up activity Support performance by ensuring follow-ups, pipeline management, and close rates are consistently maintained Client Support & Coordination Handle inbound customer service/sales inquiries including client assignments, questions, and booking support Assist in post-booking requests such as service upgrades, inventory updates, and schedule adjustments Serve as liaison between Sales and Operations to ensure move details are accurate and executed properly Quality Assurance & Protocol Compliance Perform call reviews and QA assessments to evaluate rep professionalism, qualification quality, quoting accuracy, and customer experience Provide feedback to improve performance, consistency, and move quoting and booking efficiency Ensure adherence to standardized sales processes, duties, pricing rules, and operating protocols Support VP of Sales efforts on mass outreach campaigns and follow-ups using SMS and email platforms Surface trends, issues, and opportunities in lead flow, customer objections, or conversion patterns Ensure customer handoffs between teams are aligned and documented QUALIFICATIONS Required 3+ years’ experience in sales operations, inside sales management, client services, or similar Strong understanding of pipeline management, follow-up discipline, and sales metrics Excellent communication, organization, and scheduling abilities Ability to manage multiple priorities and coordinate across departments Comfortable reviewing recorded calls and giving structured performance feedback Preferred / Nice-to-Have Experience in a service-based or logistics-related environment (moving, home services, delivery, hospitality, etc.) Experience with call center, lead qualification, or inside sales teams Experience with AI-enabled tools for sales optimization, QA, or customer support Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Truck Transportation Inferred benefits Medical insurance Vision insurance #J-18808-Ljbffr