Operations & Analytics Coordinator

Position Overview

We are seeking a highly organized, detail-oriented, and driven Operations & Analytics Coordinator to support key operational, compliance, and communication functions. This role is designed for an early-career professional with high potential—someone who is eager to learn but also capable of taking ownership and operating independently within defined guardrails.

The ideal candidate is proactive, resourceful, and demonstrates strong problem-solving skills. This individual will play a critical role in maintaining operational accuracy and efficiency today, while growing into more advanced responsibilities in analytics, process improvement, and emerging technologies—including AI.

Key Responsibilities

Operational Metrics & Analytics

• Own the tracking and daily maintenance of key operational metrics
• Ensure data accuracy across systems and flag inconsistencies
• Provide basic analysis and insights, escalating trends or issues as needed

Credentialing & Compliance

• Manage and support credentialing applications from preparation through submission
• Maintain licensure records and proactively track expirations and renewals
• Ensure documentation is accurate, complete, and audit-ready

Record Keeping & Reconciliation

• Maintain organized, up-to-date records across platforms
• Perform routine reconciliation checks and independently investigate discrepancies

Communication & Coordination

• Manage shared inboxes, triaging and responding to requests efficiently
• Serve as a reliable point of contact for pharmacy partners and internal teams
• Coordinate intern schedules and support related logistics

Operations & Equipment Oversight

• Monitor operational readiness, including equipment functionality
• Troubleshoot basic issues and escalate complex problems appropriately

Process Improvement & Technology Growth

• Identify inefficiencies and recommend improvements to workflows
• Learn and adopt new tools, including analytics platforms and AI solutions
• Gradually take on more responsibility in automation and technology-driven initiatives

Qualifications

Required Skills & Experience

• Strong attention to detail and organizational skills
• Ability to manage multiple responsibilities and prioritize effectively
• Demonstrated initiative and willingness to take ownership of tasks
• Comfort working independently while following structured processes
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (especially Excel and Outlook)

Preferred Qualifications

• 1–3 years of experience, internship, or relevant exposure in operations, healthcare, or administrative roles
• Familiarity with data tracking, reporting, or compliance processes
• Exposure to pharmacy, credentialing, or regulated environments
• Interest in analytics, process improvement, or technology (including AI)

Core Competencies

• Ownership Mindset: Takes responsibility for outcomes, not just tasks
• Attention to Detail: Maintains high standards of accuracy
• Initiative with Judgment: Knows when to act independently vs. escalate
• Resourcefulness: Leverages tools and available support effectively
• Adaptability: Thrives in a role with evolving responsibilities

Growth & Development

This role is intentionally structured to grow with the individual. In the first 6–12 months, the focus will be on mastering core operational responsibilities. Over time, this position will expand into:

• Advanced analytics and reporting
• Process optimization and automation
• Implementation and use of AI tools to improve efficiency and decision-making

This position is fully on-site and is NOT remote. Applicant must reside in Texas with the ability to report to the office 5 business days of the week.