Security Officer

Job Description

Job Description

Join the EPIC Security Works team - Where Professional Security Meets Concierge-Level ServicePosition: Concierge Security OfficerLocations: San Francisco and Oakland, CA
Employment Type: Full-Time & Part-Time Positions Available

Who We Are:

At EPIC Security Works, we believe security is more than just protection—it’s about creating a welcoming, professional, and reassuring experience for every client, tenant, and guest we serve. We specialize in providing concierge-style security: highly trained officers who blend traditional safety protocols with hospitality-driven customer service. Our success is built on experience, efficiency, and innovation, leveraging cutting-edge technology while maintaining a personal touch at every level of service.

Why Work for EPIC?

We invest in our team because we believe our employees are our greatest asset. When you join EPIC, you can expect:

• Comprehensive Training:
• Concierge Security Training focused on hospitality, client care, and guest experience excellence.
• On-site operational training covering security protocols, client-specific procedures, and conflict resolution.
• Competitive Compensation:
• Aligned with performance expectations.
• Flexible Scheduling:
• Structured schedules promoting work-life balance.
• Opportunities for full-time or part-time employment.
• Career Advancement:
• Clear pathways into supervisory and management roles.
• Supportive Management:
• A hands-on management team committed to your growth and success.

Full-time EPIC officers are also eligible for:

• Medical, Dental, and Vision insurance
• Life Insurance coverage
• 401(k) Retirement Savings Plan
• Fully provided uniforms (with professional grooming standards)
• Assignments at accessible locations, many reachable by walking, biking, or public transportation

What Makes an Ideal EPIC Officer?
We are seeking service-oriented security professionals who understand that how you interact is just as important as what you protect. The ideal candidate brings a concierge mindset to the role: proactive, professional, courteous, and client-focused at all times.

Qualifications

• Required:
• Valid BSIS Guard Card
• High school diploma or equivalent
• Ability to stand and/or walk for up to 8 hours per shift
• Ability to lift up to 50 lbs and navigate stairs without restriction
• Strong interpersonal, conflict resolution, and verbal communication skills
• Proficiency in operating a smartphone for site operations and reporting
• Willingness to work occasional overtime when requested
• Preferred:
• Prior experience in concierge, hospitality, customer service, or security patrol roles

Core Duties and Responsibilities

• Frontline Customer Service:
• Greet clients, guests, and visitors; offer directions and assistance; maintain a helpful, solutions-driven demeanor.
• Patrol and Monitoring:
• Conduct regular patrols, monitor surveillance systems, and inspect access points.
• Access Management:
• Enforce access control measures while maintaining a welcoming atmosphere.
• Incident Reporting:
• Identify and report irregularities, suspicious behavior, and safety concerns promptly and accurately.
• Equipment Maintenance:
• Monitor and perform preventive maintenance checks on security equipment.
• Emergency Response:
• Respond appropriately to incidents, alarms, and emergencies with calm professionalism.
• Fire Prevention and Safety:
• Support proactive site safety measures, including fire watch responsibilities when needed.
• Daily Documentation:
• Maintain detailed, accurate logs and reports.

Please note: Specific duties may vary by site based on client needs and expectations.

The EPIC Standard
We expect every EPIC officer to:

• Look the part:
• Always arrive well-groomed, uniformed, and professional.
• Act the part:
• Approach every interaction with courtesy, professionalism, and a focus on delivering exceptional service.
• Be the part:
• Understand that security isn’t just about preventing incidents—it’s about making people feel safe, welcome, and respected.

Security today demands more than presence; it demands connection, service excellence, and emotional intelligence. At EPIC, we don’t just provide security—we provide peace of mind through outstanding service.

Ready to Represent EPIC?

If you are passionate about blending security expertise with hospitality-style service and want to be part of a company that truly values your contribution, we want to hear from you.

To apply:
Please submit your resume and a brief cover letter detailing your relevant experience and interest in the Concierge Security Officer position. We look forward to welcoming you to the EPIC Security Works family.

EPIC Security Works Corporation
PPO License #18097