Client Services Associate

Job Description

Job Title: Client Service Associate

Location: Las Vegas, NV or San Diego, CA

Reports To: Vice President of Operations

Job Type: Full-Time

Client Service Associate

The Wealth Consulting Group is seeking a Client Service Associate to assist our Financial Advisors with our mission of helping clients achieve their financial goals. This is your chance to play a key role in the expansion of our services and growth of our team.

The role is located onsite at our Las Vegas, NV or San Diego, CA corporate office. The primary role of the Client Service Associate will be to provide middle office services to advisors and their end clients to enhance the service experience in a client-facing role from the home office. Performing in a team environment and working closely with advisors and end clients the Client Service Associate is expected to provide dedicated day to day support regarding technology, business processing and client management.

Specific responsibilities include:

Day to Day Services:

·        Communicating daily directly with advisors and clients by phone and by pro-active reach-out to the advisor

·        Calendar management and scheduling of client appointments

·        Research complex situations, set client expectations, and define the actions necessary to resolve inquiries

·        Own inquiries and see it through to a timely resolution

·        Educate advisors and clients on the use of technology to monitor, maintain, and service their operational needs

·        Help drive increased revenue and net new household assets for advisors

·        Assume ownership of inquiries and see them through to a timely resolution

·        Communicate with internal departments to ensure we meet our clients expectations for timely service delivery

·        Submit instructions for account activities on behalf of the advisor and end clients for brokerage functions (New Accounts, Cash Management, Transfers, Account Maintenance)

·        Manage account notifications and resolution of NIGOs

·        Manage daily reports for account activities that are operational in nature – cash management, RMDs, periodic distributions, debits, pending settlements, etc.

·        Address questions from clients on account activity, policies and statements

Proactive Services:

·        Assist with information and documentation requirements for new accounts, transfers and complex (non-investment related) activities

·        Proactive reach out to clients and advisors on time sensitive activities - RMDs, distributions and 1099s

·        Reconcile monthly commission and billing statements

·        Assist the advisor in the preparation of upcoming client meetings (i.e., paperwork, requirements, etc.)

Client/Advisor Satisfaction:

·        Drive customer experience to high levels of satisfaction by adhering to our corporate values

·        Provide daily recaps to the advisor summarizing work completed and outstanding

·        Communicate with internal departments to ensure we meet our clients expectations for timely service delivery

Qualifications:

·        Positive, customer focused attitude and demeanor with a desire to provide outstanding service

·         Previous financial advisor administration experience

·        2-3 years customer service experience

·        Problem solving skills & attributes; accurate with attention to detail

·        Excellent communication skills, ability to handle multiple projects and deadlines

·        Demonstrated effective use of consultative skills and system knowledge

·        Strong customer focus, work ethic, and extremely organized

·        Experience with CRM applications such as Salesforce and Redtail preferred

·        Outstanding interpersonal skills with the ability to build and foster relationships

What We Offer

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• Competitive compensation and potential discretionary bonus
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• Health, dental, and vision benefits
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• Retirement plan with employer contributions
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• Paid time off and holidays
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• Wellness and Volunteer Benefits
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• Career growth and advancement opportunities
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WCG is an equal opportunity employer and values integrity, accountability and collaboration.