Support Technician
PeopleNTech
JOB DESCRIPTION As part of the NEC Biometric Systems Hosted Services Support Center the selected candidate will have responsibilities including
- Phone Support receiving Customer and Biometric personnel support calls.
- Managing Customer and Biometric personnel support calls including
- Logging and support through trouble shooting or advising.
- Logging and escalating or routing call as required.
- Provide case status updates to Customer and Biometric personnel.
- Perform the installation, repair and preventative maintenance of computer and related systems.
- Assist in determining software to meet user requirements.
- Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals.
- Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems.
- Provide Data Center support including
- Daily monitoring / checks.
- Logging of noted issues.
- Troubleshoot or assist in troubleshooting of data center related issues.
- The selected candidate will have strong communication skills and look forward to interacting with customer and Biometrics division personnel including
- Support Center Team members,
- Biometrics division engineering staff,
- Sales and marketing
- Management and Administrative.
Vacancy posted 3 days ago
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