Help Desk Support Technician

About the Organization

Now is a great time to join Redhorse Corporation. We are a solution-driven company delivering data insights and technology solutions to customers with missions critical to U.S. national interests. Were looking for thoughtful skilled professionals who thrive as trusted partners building technology-agnostic solutions and want to apply their talents supporting customers with difficult and important mission sets.

About the Role

Redhorse transforms the way government uses data and technology. To support our mission-critical operations we are seeking a customer-focused IT Support Specialist & SharePoint Administrator to provide first-rate technical support and light SharePoint development assistance.

In this role you will be the front line of technical enablementtroubleshooting end-user hardware and software needs while helping internal teams optimize their digital workspaces through SharePoint Online and Microsoft 365 tools. If you enjoy solving practical technical issues and helping teams work smarter through intuitive collaboration sites we want to hear from you.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware operating systems and enterprise software across both in-person and remote environments.
• Triage document and resolve support requests within ticketing systems (such as Jira Service Management or ServiceNow) in a timely and professional manner.
• Configure and maintain SharePoint Online team sites communication pages document libraries and custom lists for program stakeholders.
• Manage site permissions access requests and group policies in alignment with organizational security guidelines.
• Build simple workflow automations utilizing Microsoft Power Automate to streamline routine administrative processes.
• Provision deploy and maintain laptops peripherals and client software images.
• Assist users with basic account management password resets and multi-factor authentication (MFA) setup via Active Directory / Microsoft Entra ID.

Required Experience/Clearance

• Active DoD Secret security clearance.
• 2 years of hands-on experience in an IT Help Desk Desktop Support or Technical Customer Service role.
• S harePoint Knowledge: Proven experience creating and organizing SharePoint Online sites managing permissions and configuring lists and web parts.
• Operating Systems & Hardware: Strong familiarity with Windows 10/11 environments computer hardware troubleshooting and mobile device support.
• Productivity Suites: Working knowledge of Microsoft 365 applications (Teams Outlook OneDrive Office Suite).
• Communication Skills: Exceptional interpersonal written and verbal communication skills with a customer-first mindset.

Desired Experience

We encourage all candidates who meet the basic requirements to apply even if you do not have any of the following experience:

• Experience creating basic business applications using Microsoft Power Apps or generating simple reports in Power BI.
• Prior experience supporting government defense or federal contractor IT environments.
• Industry certifications such as CompTIA Security CompTIA A Network or Microsoft 365 Certified: Fundamentals.
• Basic understanding of ITIL processes (Incident Request and Change Management).
• Familiarity with PowerShell for routine administrative and user management tasks.

$80000 - $90000 a year

The salary range provided for this position represents the anticipated base salary for successful candidates. Actual compensation will be determined based on a variety of factors including relevant experience education certifications skills security clearance level geographic location market conditions and internal addition to base salary eligible employees may participate in Redhorses comprehensive benefits programs and may be eligible for performance-based or other incentive compensation where applicable.

Redhorse Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin veteran status disability or any other protected class.

If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at emailprotected

Redhorse Corporation shall in its discretion modify or adjust the position to meet Redhorses changing job description is not a contract and may be adjusted as deemed appropriate in Redhorses sole discretion.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

IC