AMS Support Analyst at Codetech Inc Auburn Hills, MI

AMS Support Analyst – Codetech Inc., Auburn Hills, MI Years of Experience: 10+ in IT field, 5+ in AMS Support role. Key Responsibilities & Qualifications Strong analytical ability to quickly understand the issues, debug and arrive at solutions. Excellent communication skills (verbal and written). Hands‑on, self‑driven, solution‑oriented, and customer‑focused. AMS support experience. Ability to query system logs and debug issues. Understand system integration concepts, especially API specifications. Ability to create flow diagrams to provide an operational view of functionality. Good exposure to the automotive domain, preferably connected vehicle. Strong technical background demonstrating solid understanding of IT systems and ability to support them. Develop and maintain accurate technical and user documentation. Perform operational tasks such as monitoring, analysis, reporting and prompt attention to issues. Communicate outages/incidents that affect the user community. Coordinate with internal and external stakeholders to drive issues toward closure. Analyze incidents and propose improvement ideas to avoid incidents and reduce inflow. Perform system administration tasks such as certificate management, product version tracking and upgrade support, etc. Programming background is a plus. Methodology & Requirements Experience working in agile/scrum methodology. Collaborated with cross‑functional teams to define, design, and ship new features. Strong analytical skills with ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. #J-18808-Ljbffr Hong Kong Study Skills Research Institute