Manager, Professional Services - Consulting [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Professional Services - Consulting based in the United States.

This role offers the opportunity to lead a team of consulting professionals delivering impactful software implementation and advisory services for healthcare technology solutions.
You will provide strategic leadership, operational guidance, and coaching to ensure successful customer outcomes and scalable consulting operations.
Working closely with cross-functional teams, you will improve delivery excellence, strengthen customer relationships, and drive continuous process improvement.
The position requires a strong combination of people leadership, consulting expertise, operational discipline, and customer-focused thinking.
You will play a key role in developing high-performing teams, optimizing implementation methodologies, and supporting business growth initiatives.
This is an exciting opportunity for a consulting leader passionate about healthcare technology, innovation, and delivering meaningful customer impact.

Accountabilities:

As a Manager, Professional Services - Consulting, you will lead consulting operations, develop team capabilities, and ensure successful customer implementations while driving strategic improvements. Your responsibilities will include:

• Leading, coaching, and developing a team of Software Implementation Consultants through mentoring, performance management, hiring, onboarding, and career development.
• Establishing strong team rhythms through regular one-on-ones, coaching conversations, and continuous feedback to support employee engagement and accountability.
• Overseeing customer implementation engagements to ensure high-quality delivery, successful outcomes, and strong customer satisfaction.
• Managing delivery risks, customer escalations, and project challenges by identifying solutions and providing clear recommendations.
• Monitoring operational performance through KPIs, OKRs, utilization metrics, capacity planning, and forecasting.
• Improving team efficiency by optimizing workflows, prioritizing high-value activities, and empowering consultants to make customer-focused decisions.
• Driving improvements to consulting methodologies, governance processes, delivery standards, and best practices to support scalability.
• Partnering with Sales, Product Management, Customer Success, Technical Services, Project Management, and Solution Design teams to improve product adoption and customer outcomes.
• Supporting strategic initiatives that enhance customer growth, implementation success, and overall service delivery.
• Identifying opportunities to integrate AI-enabled tools and automation into consulting workflows to improve efficiency and reduce manual effort.
• Developing business cases for AI adoption while ensuring alignment with governance standards and responsible technology practices.
• Building a culture of accountability, innovation, collaboration, and customer success across the consulting organization.

Requirements:

The ideal candidate is an experienced consulting and delivery leader with strong people management skills and expertise in customer-focused technology implementations. You should have:

• Bachelor’s degree in Business, Healthcare Administration, Information Technology, Nursing, Clinical Sciences, or a related field.
• 5+ years of experience in Professional Services, Healthcare Technology, Healthcare Consulting, Software Implementation, or similar customer-facing delivery roles.
• 2+ years of experience managing, coaching, and developing teams with demonstrated leadership success.
• Experience managing complex customer engagements, stakeholder relationships, project risks, and escalations.
• Strong project management, operational planning, prioritization, and organizational skills.
• Proven ability to establish KPIs, measure performance, and drive continuous improvement initiatives.
• Excellent communication, presentation, and executive stakeholder management skills.
• Experience applying AI or automation tools to improve operational efficiency, decision-making, or team performance.

Preferred qualifications include:

• Master’s degree in Business Administration, Healthcare Administration, Nursing, or a related discipline.
• Previous experience leading consulting teams within a SaaS healthcare technology environment.
• PMP, Prosci, Lean, Six Sigma, or equivalent certification.
• Experience supporting healthcare solutions related to payers, providers, value-based care, population health, or care coordination.
• Clinical background with experience in healthcare environments such as nursing, therapy, social work, pharmacy, care management, clinical operations, or related fields.
• Experience applying clinical workflows and healthcare best practices to technology adoption and implementation.
• Experience establishing AI governance practices or enabling teams to adopt AI-driven ways of working.

Benefits:

• Competitive base salary range of $140,000 - $155,000 USD , plus bonus opportunities and benefits.
• Remote work flexibility.
• Opportunity to lead and scale a high-performing consulting organization.
• Exposure to innovative healthcare technology solutions and digital transformation initiatives.
• Professional growth opportunities through leadership development and strategic projects.
• Collaborative environment working with cross-functional teams across product, technology, and customer success functions.
• Opportunity to influence operational excellence, customer outcomes, and business growth.
• Comprehensive rewards package designed around employee success and well-being.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.