Customer Success Partner

Serving as a strategic advisor to a portfolio of high-value agency partners, the full-time remote Customer Success Partner will help clients unlock business outcomes through influencer marketing by aligning CreatorIQ's platform capabilities with agency needs and driving long-term program success. Key responsibilities Serve as the primary strategic partner for complex agency organizations, owning value realization across multiple brands and clients Advise agencies on scaling influencer programs, balancing standardization with flexibility based on client needs Drive strategic business reviews and growth planning sessions, mapping CreatorIQ into agency workflows and client deliverables Required qualifications 2+ years in a strategic, customer-facing role, ideally supporting complex, multi-client or global agency environments Deep understanding of agency structures, incentives, and challenges, including managing multiple stakeholders Skilled at leading senior-level conversations and translating business objectives into platform value Highly organized and capable of managing a dynamic book of business with a proactive mindset Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira